Xiaomi launched an investigation after reports of a Xiaomi Redmi Note 4 smartphone catching fire in a man's pocket surfaced earlier this week, and on Friday, the company has released its preliminary findings, saying extreme external force was applied to the smartphone - probably causing the incident. To recall, reports claimed East Godavari, Andhra Pradesh resident Bhavana Suryakiran sustained minor burn injuries on his thigh as the Redmi Note 4 he was carrying in his trouser pocket caught fire.
A detailed investigation has been launched, Xiaomi said. "We would like to clarify a recent incident of a damaged Redmi Note 4 in East Godavari, Andhra Pradesh. We were able to procure the device after multiple conversations with the customer," Xiaomi said in a statement shared with IANS.
"Upon first impressions of the damaged device, we can conclude that extreme external force was applied to the device, which led to the back cover and battery being bent and screen getting damaged. A detailed investigation has been launched to understand the exact cause of the damage," the smartphone maker said.
Xiaomi Redmi Note 4 Claimed to Sell 5 Million Units Within Six Months in India
Suryakiran, a small trader, was riding his motorbike when the phone caught fire. He told a Telugu television channel that by the time he stopped the motorcycle, pulled out and threw away the handset, he had sustained a burn injury.
Photo Credit: Sakshi.com
Suryakiran claimed that he purchased the phone around 20 days ago, adding that he would approach the court to claim compensation.
"We would like to request our customers to avoid opening the device, puncturing the battery or applying extreme physical force to the device. Further, do refrain from getting your smartphone repaired at unauthorised repair shops," Xiaomi said.
"At Xiaomi, customer safety is of utmost importance and we treat such cases with absolute priority. All our devices go through stringent quality testing to ensure high standards," the company added. You can read Xiaomi's full statement below.
According to the market research firm International Data Corporation (IDC), Xiaomi now has a 17.9 percent market share in the Indian smartphone space.
The Redmi Note 4 has pipped Samsung's Galaxy J2 as the top shipped smartphone to India in the second quarter with a 7.97 percent market share. Xiaomi launched Redmi Note 4 earlier this year.
At Xiaomi, customer safety is of utmost importance and we treat such cases with absolute priority. All our devices go through stringent quality testing to ensure high standards.
We would like to clarify a recent incident of a damaged Redmi Note 4 in East Godavari, Andhra Pradesh. We were able to procure the device after a week of multiple conversations with the customer.
Upon first impressions of the damaged device, we can conclude that extreme external force was applied to the device, which led to the back cover and battery being bent and screen getting damaged. A detailed investigation has been launched to understand the exact cause of the damage.
We would like to request our customers to avoid opening the device, puncturing the battery or applying extreme physical force to the device. Further, do refrain from getting your smartphone repaired at unauthorised repair shops. Instead, if you find issues with your device, visit Xiaomi Authorized Service Centers (575 across 350+ cities) or reach us directly on our hotline 1800 103 6286 immediately.
Written with inputs from IANS
Catch the latest from the Consumer Electronics Show on Gadgets 360, at our CES 2026 hub.