Home
Mobiles
Mobiles News
Samsung Galaxy S10, Galaxy Note 10 Series to Receive Fix for Fingerprint Issue 'as Early as Next Week'

Samsung Galaxy S10, Galaxy Note 10 Series to Receive Fix for Fingerprint Issue 'as Early as Next Week'

Samsung has advised users to refrain from using silicone protective covers until it releases the patch.

By Jagmeet Singh | Updated: 18 October 2019 18:02 IST

Samsung Galaxy S10, Galaxy Note 10 Series to Receive Fix for Fingerprint Issue 'as Early as Next Week'

A Samsung Galaxy S10 user from Britain had reported the issue earlier this week

Highlights

Samsung has promised to release a software update to fix the issue
Users are recommended to remove the third-party screen protectors
Samsung had assured the release of the patch earlier this week

Samsung on Friday announced that it is resolving the fingerprint recognition issue of its Galaxy S10 models by releasing a software update as early as next week. The issue, which came into light earlier this week, exists not just limited to the Galaxy S10 and Galaxy S10+ and can impact the experience on the Galaxy Note 10, Galaxy Note 10+, and Galaxy S10 5G models. It allows the ultrasonic fingerprint sensor (also popularly called the in-display fingerprint sensor) to wrongly recognise 3D patterns appearing on certain silicone screen protectors as users' fingerprints and ultimately unlocks the device.

Through a press statement, Samsung advised users to refrain from using silicone protective covers until it releases the patch. The pre-applied screen protector on the device, however, shouldn't cause a problem.

"A software update is planned to be released as early as next week, and once updated, please be sure to scan your fingerprint in its entirety, so that the all portions of your fingerprint, including the centre and corners have been fully scanned," the company said in the statement.

Samsung also noted that the Galaxy Note 10, Galaxy Note 10+, Galaxy S10, Galaxy S10+, and Galaxy S10 5G users who applied third-party silicone should remove them and delete all previous fingerprints and newly register their fingerprints.

A British user had earlier this week reported the issue to the Sun newspaper and said that it caused her Samsung Galaxy S10 to unlock the screen for her husband, who didn't have his biometric data stored in the system. The company had acknowledged the issue and assured the fix through a software patch.

Samsung Galaxy Note 10

KEY SPECS
NEWS

Display 6.30-inch

Processor Samsung Exynos 9825

Front Camera 10-megapixel

Rear Camera 12-megapixel + 16-megapixel + 12-megapixel

RAM 8GB

Storage 256GB

Battery Capacity 3500mAh

OS Android 9 Pie

Resolution 1080x2280 pixels

More Samsung mobiles Samsung mobiles price in India

Samsung Galaxy Note 10+

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Stunning display
Excellent cameras
Very good battery life
Bundled charger is really fast

Bad
Camera Scene Optimiser needs tweaks
Size and weight could be issues for some users

Read detailed Samsung Galaxy Note 10+ review

Display 6.80-inch

Processor Samsung Exynos 9825

Front Camera 10-megapixel

Rear Camera 12-megapixel + 16-megapixel + 12-megapixel + 0.3-megapixel

RAM 12GB

Storage 256GB

Battery Capacity 4300mAh

OS Android 9 Pie

Resolution 1440x3040 pixels

More Samsung mobiles Samsung mobiles price in India

Choose a variant