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iPhone XS Max Catches Fire in US Man's Pocket: Report

iPhone XS Max Catches Fire in US Man's Pocket: Report

By Gaurav Shukla | Updated: 31 December 2018 12:56 IST

Photo Credit: Josh Hillard / iDrop News

iPhone XS Max was introduced in September this year with sales starting in October.

Highlights

Apple reportedly offered a replacement iPhone to the victim
Victim is also seeking compensation for burnt cloths and ruined shoes
In November, an iPhone X had also reportedly exploded

A three-week-old iPhone XS Max smartphone reportedly caught fire in the rear pocket of man from Ohio, United States earlier this month. The person has been in contact with Apple over the matter but expressed his disappointment over the replacement option given by the company. He is now apparently considering legal remedies for his situation. This is the first report alleging a fire-related mishap with any one of the company's latest-generation iPhones, which includes iPhone XS, iPhone XS Max, and the iPhone XR.

According to a report in iDropNews, a person who wishes to be referred to as J. Hillard claims that he was on his lunch break on December 12 when he noticed a strange smell from his iPhone and felt a “large amount of heat” in his rear pocket and burning sensation on his skin. He adds that it was followed by a green and yellow coloured smoke coming out of the iPhone XS Max. A colleague then reportedly used a fire extinguisher to put out the fire, which left a hole in Hillard's pants and pain/ irritation on his skin.

“From the time of first noticing the fire and between removal of the pants and taking the phone out of my pocket and placing it outside, I inhaled A LOT of smoke. Later in the day, the team told me about the video that the office security camera captured,” Hillard told the iDropNews.

Hillard later the same day visited an Apple Store to report the matter, where he was apparently told that the burnt iPhone was needed to be sent to the company's engineering team and that was the only way he could get a replacement unit from the Cupertino-based company. He also claims that he was not offered any compensation for his clothes and shoes that were ruined in the incident by the store and even by Apple Care that he had contacted after returning unsatisfied from the store.

Hillard stated that a replacement iPhone is not an acceptable remedy to him, and he is also seeking compensation for his clothes, shoes and the wireless service he had no access to during the period.

We were unable to independently verify the claims made by J Hillard. Apple is yet to officially issue any statement about the alleged incident. We've reached out to Apple for comment on the issue, and will update this space when we hear back. The latest incident comes just over a month after an iPhone X reportedly got hot and exploded during a software update.

Apple iPhone XS Max

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Best-in-class performance
Excellent cameras
Superb display
Dual SIM is finally an option
Great battery life
Regular, timely software updates

Bad
Expensive
Some might find it bulky
Dual SIM support is limited
First-party apps not great in India
Fast charger not bundled

Read detailed Apple iPhone XS Max review

Display 6.50-inch

Processor Apple A12 Bionic

Front Camera 7-megapixel

Rear Camera 12-megapixel + 12-megapixel

Storage 64GB

OS iOS 12

Resolution 1242x2688 pixels

More Apple mobiles Apple mobiles price in India

Choose a variant

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