OnePlus Acknowledges Green Line, Motherboard Issues in Phones, Reaffirms Quality Commitment: Report

OnePlus says customers who face green line issue should visit nearest OnePlus service centres for diagnostics.

Written by Shaurya Tomer, Edited by Siddharth Suvarna | Updated: 21 October 2024 12:33 IST

OnePlus Acknowledges Green Line, Motherboard Issues in Phones, Reaffirms Quality Commitment: Report

Photo Credit: OnePlus

OnePlus is offering an upgrade program on OnePlus 9 (pictured above) and other models

Highlights

OnePlus talks about green line, motherboard issues on smartphones
Says customers can avail display replacement under lifetime warranty
OnePlus 9 and 8 series users can also upgrade to new devices

OnePlus has addressed the issues surrounding the green line on displays and motherboard failure that have been widely reported to be plaguing its smartphones across India in recent months. In a conversation with an Indian publication, the Chinese original equipment manufacturer (OEM) reaffirmed its commitment to ensuring quality and consumer satisfaction, courtesy of its lifetime display warranty initiative. It also issued a clarification regarding software updates potentially causing motherboard failures on OnePlus smartphones.

Green Line and Other Issues on OnePlus Smartphones

In a conversation with FoneArea, OnePlus acknowledged the issues surrounding several of its devices, particularly the OnePlus 9 and OnePlus 8 series. The green line issue is not specific to the company's devices but is posing an industry-wide challenge, as per the company. OnePlus revealed that it has worked with its suppliers and implemented corrective measures through the supply chain.

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The company has reaffirmed its commitment to consumer satisfaction and reiterated that customers who face green line issues on their devices should visit their nearest OnePlus service centres as soon as possible for device diagnostics provided free of cost. They will be presented with options to either upgrade their devices or replace the screen. It is offering a lifetime display warranty, claiming it to be the first brand in the industry to do so. Select OnePlus 8 and 9 series device owners can upgrade to a new OnePlus smartphone at select authorised service centres. This applies to even smartphones which are more than a year old and out of warranty.

The Chinese smartphone maker has also acknowledged the issues related to motherboard failure on select devices but claimed that the hardware malfunction is not attributed to any software updates. If users run into the issue, they may contact OnePlus support for the required assistance, with options ranging from the device getting repaired to offering a discount on a new OnePlus device.

OnePlus 9

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Good ergonomics
Competent ultra-wide camera
Vivid 120Hz display
Speedy overall performance

Bad
Lacks IP rating, wireless charging
Average selfie camera
No OIS for main camera
Plastic frame instead of metal

Read detailed OnePlus 9 review

Display 6.55-inch

Processor Qualcomm Snapdragon 888

Front Camera 16-megapixel

Rear Camera 48-megapixel + 50-megapixel + 2-megapixel

RAM 8GB, 12GB

Storage 128GB, 256GB

Battery Capacity 4500mAh

OS Android 11

Resolution 1080x2400 pixels

More OnePlus mobiles OnePlus mobiles price in India

OnePlus 8

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Very good build quality
Vivid display
Excellent performance and software
Solid battery life
Decent camera performance

Bad
No IP rating or wireless charging
Low-light video could be better
12GB variant isn’t great value

Read detailed OnePlus 8 review

Display 6.55-inch

Processor Qualcomm Snapdragon 865

Front Camera 16-megapixel

Rear Camera 48-megapixel + 16-megapixel + 2-megapixel

RAM 12GB

Storage 256GB

Battery Capacity 4300mAh

OS Android 10

Resolution 1080x2400 pixels

More OnePlus mobiles OnePlus mobiles price in India

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Further reading: OnePlus, OnePlus 9, OnePlus 8, OnePlus Green Line Issue

Shaurya Tomer

Email Shaurya Tomer

Shaurya Tomer is a Sub Editor at Gadgets 360 with 2 years of experience across a diverse spectrum of topics. With a particular focus on smartphones, gadgets and the ever-evolving landscape of artificial intelligence (AI), he often likes to explore the industry's intricacies and innovations – whether dissecting the latest smartphone release or exploring the ethical implications of AI advancements. In his free time, he often embarks on impromptu road trips to unwind, recharge, and ...More