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Nokia 6.1 Plus, Nokia 5.1 Plus Owners Complain of Faulty Charging Ports

Nokia 6.1 Plus, Nokia 5.1 Plus Owners Complain of Faulty Charging Ports

By Nadeem Sarwar | Updated: 5 February 2019 14:36 IST

Nokia 6.1 Plus and Nokia 5.1 Plus have reportedly been hit by a faulty port issue

Highlights

The issue has mostly been reported in the case of Nokia 6.1 Plus
Some Nokia 5.1 Plus users have also reported the faulty port issue
Nokia service centres reportedly asking for a month’s time to fix it

The Nokia 6.1 Plus and the Nokia 5.1 Plus have been positively received for the value they bring to the table, but it appears that owners of the two Nokia smartphones have reportedly been plagued by a faulty charging port issue, which prevents the battery from getting charged. Some affected users have revealed that the charging port has been loose ever since they bought their Nokia smartphone, and that many of them have received a sub-par after sales experience due to a paucity of replacement component at the service centres.

Some of the affected Nokia 6.1 Plus and Nokia 5.1 Plus users, who have been hit by the malfunctioning charging port issue, have reported it on the Nokia community website. The affected Nokia 6.1 Plus owners have revealed that the charging process stops as the charging port automatically disconnects from the hub, whereas a few others have noted that their smartphone's charging port was loose ever since they bought the smartphone. The charging issues were first reported by FoneArena.

Others have reported that that the charging port of their Nokia 6.1 Plus loosened up within a span of just 3-4 months, forcing them to delicately insert the USB Type-C cable in the port at a particular angle to start the charging process. In some cases, the charging cable gets connected and disconnected on its own. The same issue has been reported in case of the Nokia 5.1 Plus, with one user even mentioning that the instances of faulty charging ports have also been observed in some cases for the Nokia 7 Plus. A few reports also claim that the charging port issue has also slowed down the charging speed.

Few impacted consumers, who submitted their malfunctioning Nokia 6.1 Plus or the Nokia 5.1 Plus at the Nokia Care Centre for repair, were told that the issue was caused by a manufacturing defect. However, some were told by service and support executives that the charging port issue originated due to contact with liquid or moisture, despite that allegedly not being the case. Another major grievance of the affected Nokia 6.1 Plus and Nokia 5.1 Plus owners is that the service centres don't have an adequate stock of replacement parts in the inventory to solve the issue, asking for a time of about a month or more to repair the charging port after submitting the smartphone.

Can Redmi Note 6 Pro beat the Nokia 6.1 Plus and Zenfone Max Pro M1? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts or RSS, download the episode, or just hit the play button below.

Nokia 6.1 Plus

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Android One and no software bloat
Sleek and compact
Vibrant display
Great performance

Bad
Low-light camera performance could be better
Fast charger not bundled

Read detailed Nokia 6.1 Plus review

Display 5.80-inch

Processor Qualcomm Snapdragon 636

Front Camera 16-megapixel

Rear Camera 16-megapixel + 5-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3060mAh

OS Android 8.1

Resolution 1080x2280 pixels

More Nokia mobiles Nokia mobiles price in India

Choose a variant

Nokia 5.1 Plus

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Looks very stylish
Android One with regular updates
Great battery life
Good app and gaming performance

Bad
Hybrid dual-SIM
Cameras struggle in low light
Gets warm quickly in games

Read detailed Nokia 5.1 Plus review

Display 5.86-inch

Processor MediaTek Helio P60 (MT6771)

Front Camera 8-megapixel

Rear Camera 13-megapixel + 5-megapixel

RAM 3GB

Storage 32GB

Battery Capacity 3060mAh

OS Android 8.1

Resolution 720x1520 pixels

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Choose a variant

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