Apple Offering Free Replacement of Faulty iPhone XS, iPhone XS Max, iPhone XR Smart Battery Cases
Apple will replace these cases for free, and affected users are asked to head to an Apple Authorised Service Provider or make an appointment at an Apple Retail Store to get the Smart Battery Case replaced.
Advertisement
Highlights
- Apple notes that the program doesn’t extend the warranty coverage
- Replacement program cover for only affected Smart Battery case users
- Only iPhone XS, XS Max, and XR cases will be replaced at no cost
Apple says iPhone XS smart battery case may not work properly
Apple claims that few faulty Smart Battery Cases were sold last year for iPhone XS, iPhone XS Max and iPhone XR phones. These cases may be giving charging issues to buyers now, and if that is the case, Apple is offering a free replacement to affected users. The Cupertino giant has launched the Smart Battery Case Replacement Program for iPhone XS, iPhone XS Max, and iPhone XR phones, and users can head to any authorised service provider to get it replaced free of charge.
Apple says that affected Smart Battery Cases units were manufactured between January 2019 and October 2019. The company asserts that these affected units do not pose any safety threats, and may just not be functioning properly. One of the many issues could be possible – the battery case will not charge the phones at all or the case will only charge the phones intermittently when plugged into power, and the case may not charge itself or may only charge when the plugged into power. In any of these scenarios, Apple will replace the case for free, and affected users can head to an Apple Authorised Service Provider or make an appointment at an Apple Retail Store to get the Smart Battery Case replaced.
Apple notes that this replacement program covers only affected Smart Battery cases for two years after the first retail sale of the unit. The program doesn't extend the standard warranty coverage of the Smart Battery Case, and the replacement or repair will be limited to the original country or region of purchase.
The iPhone XS, iPhone XS Max, iPhone XR Smart Battery Case were launched in January last year, and come with a price tag of $129 (roughly Rs. 9,200). It is touted to increase talk time up to 33 hours in case of the iPhone XS or up to 39 hours in case of the iPhone XR.
Can Samsung Galaxy S10 Lite, Note 10 Lite dethrone OnePlus 7T? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts or RSS, download the episode, or just hit the play button below.
REVIEW
- Good
- Best-in-class performance
- Excellent cameras
- Dual SIM is finally an option
- Great battery life
- Regular, timely software updates
- Bad
- Low-resolution display
- Dual SIM support is limited
- First-party apps not great in India
- Fast charger not bundled
Read detailed Apple iPhone XR review
KEY SPECS
Display 6.10-inch
Processor Apple A12 Bionic
Front Camera 7-megapixel
Rear Camera 12-megapixel
RAM 3GB
Storage 64GB
Battery Capacity 2942mAh
OS iOS 12
Resolution 828x1792 pixels
NEWS
VARIANTS
Choose a variant
For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.
Advertisement