Google Pixel 7 Users Are Complaining of Rear Camera Glass Shattering

Google Pixel 7 features a 50-megapixel dual rear camera setup.

Written by Nithya P Nair, Edited by Siddharth Suvarna | Updated: 27 December 2022 17:02 IST

Google Pixel 7 Users Are Complaining of Rear Camera Glass Shattering

Google Pixel 7 features Tensor G2 SoC

Highlights

Google is yet to officially acknowledge the issue
Physical damage is not included under the warranty programme
Google Pixel 7 series was launched in India in October

Google Pixel 7 and Pixel 7 Pro powered by the second-generation Tensor G2 SoC were released in India in the first week of October. Now, users of the Pixel 7 are complaining that the rear camera glass of their phones is randomly shattering. Multiple users on Reddit and Twitter claim that the camera of their Google Pixel 7 devices are breaking or shattering without any drops. A few users say that it is the material defect of the phone. Google allegedly offered a replacement unit to an affected user. However, the problem seems limited to the standard model at the moment.

Some Google Pixel 7 owners took to Reddit and Twitter to complain that rear camera glass of their smartphones is breaking out of the blue. Some say that the problem occurred without falling or dropping, while some say it happened with the phone sitting in a case.

A Twitter user who goes by the name Heydon Faber (@CSThrowaway) posted a photo showing the broken rear glass around one of the dual cameras of his Pixel 7. " It's clearly a manufacturing defect, and I know I'm not the only one" he said. Google has not acknowledged this to be a widespread issue yet. Some Reddit users are worried that they might have to pay for repairs or get a new device.

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Some users say that they have contacted the Google Support team and have been told that physical damage of the devices isn't included under the warranty programme.

A Redditor says that he has taken his affected Pixel 7 model to the uBreakiFix store and has been told that the entire back panel needs a replacement and that it would cost around $200 (roughly Rs. 16,500). As per the post, he had sent photos of his broken glass to Google and was offered a replacement unit. However, Pixel 7 owners with affected devices are recommended to contact Google Support immediately.

The Pixel 7, powered by the second-generation Tensor G2 SoC, was unveiled in the country in October. Price of the Google Pixel 7 in India has been set at Rs. 59,999 for the sole 8GB RAM + 128GB storage variant. It features a 50-megapixel dual rear camera setup.

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Are the Pixel 7 and 7 Pro the best in their segment? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.

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Google Pixel 7

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Sharp, 90Hz display
Good quality cameras
Good gaming performance
Bloatware-free software, timely updates
Good battery life
IP68 rating

Bad
Video recording could be better
Gets warm under load
No bundled charger
Relatively slow charging

Read detailed Google Pixel 7 review

Display 6.30-inch

Processor Google Tensor G2

Front Camera 10.8-megapixel

Rear Camera 50-megapixel + 12-megapixel

RAM 8GB

Storage 128GB

OS Android 13

Resolution 1080x2400 pixels

More Google mobiles Google mobiles price in India

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Further reading: Google Pixel 7, Google Pixel 7 Specifications, Google Pixel 7 Series, Google

Nithya P Nair

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Nithya P Nair is a journalist with more than five years of experience in digital journalism. She specialises in business and technology beats. A foodie at heart, Nithya loves exploring new places (read cuisines) and sneaking in Malayalam movie dialogues to spice up conversations. More