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Google Downplays Pixel 2 XL Screen Burn In Issue, Extends Pixel 2 and Pixel 2 XL Warranty to 2 Years

Google Downplays Pixel 2 XL Screen Burn-In Issue, Extends Pixel 2 and Pixel 2 XL Warranty to 2 Years

By Ketan Pratap | Updated: 27 October 2017 12:54 IST

Highlights

Google Pixel 2, Pixel 2 XL to come with 2-year warranty
The units sold are also covered
Google downplayed burn-in issue

The all-new Pixel devices have been at the core of some recent complaints from users who purchased the Pixel 2 and Pixel 2 XL smartphones. Now, the company has come out with a response defending both the new Pixel devices and announcing extension of warranty. Google has announced that every Pixel 2 and Pixel 2 XL will now come with a two-year warranty worldwide. The company also revealed that users will soon get the option to replace the bland sRGB colour profile with a more saturated one.

Google India has further confirmed to Gadgets 360 that all Pixel 2 and Pixel 2 XL units sold in India will come with the two-year warranty. "We're very confident that the Pixel 2 delivers an exceptional smartphone experience, and to give users peace of mind, every Pixel 2 and Pixel 2 XL will now come with a 2-year warranty worldwide," said Mario Queiroz, VP, Product Management, Google Hardware in a Pixel User Community forum. For users who have already purchased the Pixel 2 and Pixel 2 XL, Google says that it will be covered with extended two-year warranty. "If you already purchased your Pixel 2 or Pixel 2 XL from the Google Store or an authorized retailer, your warranty will be extended to 2 years," added Google.

Acknowledging the Google Pixel 2 XL burn-in issue, Queiroz stressed that all Google-branded devices are put through extensive quality assurance before launch and in the manufacturing of every unit. He said that the burn-in issue should not affect day-to-day usage.

"Thorough testing of the Pixel 2 XL display shows that its decay characteristics are similar to OLED panels used in comparable products. Our current investigation of burn-in, which started as soon as we received the first user report on October 22, confirms that the differential ageing is in line with that of other premium smartphones and should not affect the normal, day-to-day user experience of the Pixel 2 XL," he added. Queiroz also promised that Google will be releasing a software update to fix the issue. Downplaying the burn-in issue, Google claimed that it received small number of reports of differential ageing (also referred to as burn-in) on the Pixel 2 XL's P-OLED screen.

Google also talked about other issues related to Pixel 2 that have been reported extensively on several forum posts. Detailing the feedback received for the Pixel 2 XL display not appearing as saturated as other phones, Google said that the phone is calibrated to deliver natural, accurate colours, and takes advantage of the new colour management support in Android 8.0 Oreo. "Displays on mobile phones are often calibrated to the sRGB colour profile, indicated by the black triangle in the diagram below. With the advent of OLED screens, things changed. An OLED display typically has a much wider gamut than sRGB," explained Seang Chau, VP, Engineering, Google.

Chau added that Google Pixel 2 and Pixel 2 XL will soon get a new, more saturated colour mode to please unhappy users. "Based on the feedback we've received since announcing Pixel 2 and Pixel 2 XL, we learned that some users do want even more vibrant colours. So, through a software update to Pixel 2 and Pixel 2 XL, we will soon be adding a new "saturated" color mode. The saturated mode puts the display into an unmanaged configuration, similar to how the Pixel 1 operates. The colours will be more saturated and vibrant, but less accurate (similar to most other smartphones which display more vibrant colours): we give consumers the option to choose the colour saturation," he said.

Google Pixel 2

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Comfortable form factor, lightweight
Great cameras
Intelligent software features
Excellent performance

Bad
Volume button feels stiff
Boring design

Read detailed Google Pixel 2 review

Display 5.00-inch

Processor Qualcomm Snapdragon 835

Front Camera 8-megapixel

Rear Camera 12.2-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 2700mAh

OS Android 8.0.0

Resolution 1080x1920 pixels

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Choose a variant

Google Pixel 2 XL

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic design
Great cameras
Intelligent software features
Good battery life
Excellent performance

Bad
Annoying blue tint on display
Too expensive

Read detailed Google Pixel 2 XL review

Display 6.00-inch

Processor Qualcomm Snapdragon 835

Front Camera 8-megapixel

Rear Camera 12.2-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3520mAh

OS Android 8.0.0

Resolution 1440x2880 pixels

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Choose a variant

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Further reading: Pixel 2, Pixel 2 XL, Mobiles, Android, Google

Ketan Pratap

Email Ketan

Ketan Pratap is the editor at Gadgets 360 - with over 12 years of experience covering the technology domain. With a breadth and depth of knowledge in the field, he's done extensive work across news, features, reviews, and opinion pieces. But what's truly inspiring about Ketan is how he spends his free time. He's often found gazing at snow-capped mountains from over 20,000 feet while sitting on the hood of his car, taking in the breathtaking beauty of nature. His passion for the great ...More