Microsoft 365 Outage Affects Multiple Services

Microsoft said it was working to evaluate other solutions while it investigates the root cause of the outage.

By Reuters | Updated: 29 September 2020 12:31 IST

Microsoft 365 Outage Affects Multiple Services

The developer of Windows and Office software said it didn't observe an increase in successful connections

Highlights

Microsoft said they were investigating root cause of the outage
Twitter users said the outage meant they could miss job interviews
They were worried if they would miss the deadline for college assignments

Microsoft said late Monday a recent change it introduced likely caused a major outage, affecting users' access to multiple Microsoft 365 services, including Outlook.com and Microsoft Teams.

The developer of Windows and Office software said it did not "observe an increase in successful connections" even after it rolled back the change to mitigate the impact.

"A moment ago nothing was working, then I went into files in Teams and it was working, now nothing is working. Well I guess now I have an excuse to not do work and watch TV," one Twitter user tweeted.

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"We're pursuing mitigation steps for this issue. In parallel, we're rerouting traffic to alternate systems to provide further relief to the affected users," Microsoft said on its status page, without specifying how many users were affected.

Several other Twitter users complained that the outage meant they could miss their job interviews and deadline for college assignments.

The Xbox maker also said they were working to evaluate other solutions while they investigate the root cause of the outage.

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© Thomson Reuters 2020

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