Product is great, Flipkart Messed up big time
Aditya Sonphavde (Jul 1, 2016)
on Flipkart
Voltas-5 Stars. Flipkart Customer Service-1 Star. Flipkart being clueless about where the product is- Hilarious.
The product was delivered as promised, product was in a good condition, and delivery happened a day before the estimated delivery, so far so good. After this Flipkart was unable to send out a message saying the installation needs to be done. I had to call customer service about 8-10 times and the product was lying in my house for about 10 days, and Flipkart was clueless about how to get the installation done. After several promises of it'll be done tomorrow, the product was installed.
All in all, very poor experience. I don't think the customer service guys knew what was going on, and what's worse is they didn't seem to care. Several escalations later, the guys were still not able to help with the installation. Goes to show, you might be a great brand but if you customer service guys don't care, it'll ruin the entire experience. I got a great deal, awesome discount and a great product, but all I remember is how Flipkart's customer service is horrible.
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