Vodafone Restricts Commercial Use of Unlimited RedX Postpaid Plan, Announces Rs. 3,000 Fine

If a customer is spotted using RedX postpaid plan for commercial purposes, Vodafone will downgrade the subscriber to the nearest RED postpaid plan with limited data.

By Tasneem Akolawala | Updated: 12 May 2020 18:42 IST

Vodafone Restricts Commercial Use of Unlimited RedX Postpaid Plan, Announces Rs. 3,000 Fine

The new Vodafone Idea policy has defined what will be considered as commercial use

Highlights

Vodafone notes that RedX plan is only meant for non-commercial use
If data usage is greater than 150GB, it will be counted as commercial use
A Rs. 3,000 fine will be levied on new subscribers for misuse of benefits

Vodafone Idea has merged all postpaid offerings into the Vodafone Red umbrella. All Idea Nirvana postpaid plans were to integrate into the Vodafone Red postpaid brand starting May 11. Just one day after this transition began, Vodafone has introduced a new Commercial Usage Policy (CUP) for its postpaid plans that offer unlimited data and unlimited calling. Currently, only the Vodafone RedX postpaid plan priced at Rs. 1,099 (exclusive of GST) offers unlimited data and unlimited calling. In this new CUP, Vodafone Idea notes that the RedX postpaid plan is meant for non-commercial use only. If a user is caught using this plan for commercial or non-retail purposes, they will be downgraded to the nearest lower rental limited data plan.

In its updated consumer usage policy, Vodafone Idea notes that the RedX plan is meant only for non-commercial purposes. If a customer is spotted using the plan for commercial purposes, the telecom operator will downgrade the RedX subscriber to the nearest RED postpaid plan with limited data. If this identified customer has been a RedX customer for less than six months, then the user will be charged a fine of Rs. 3,000 in lieu of the benefits and services offered with this plan at no extra cost. This fine will show up in the subscriber's subsequent bill. To recall, the RedX plan comes with a slew of benefits like Netflix and Amazon Prime subscription, IR pack, and even Airport lounge access.

Vodafone Idea Set to Offer All Its Postpaid Plans Exclusively Under Vodafone Red Brand

p>The telecom operator will consider a RedX plan being misused for commercial purposes when calls are made to more than 300 unique numbers (mobile and/or landline and STD and/or ISD calls) in a week. Furthermore, the cumulative duration of incoming calls is less than 15 minutes in a week, and cumulative duration of outgoing calls is more than 300 minutes per day. Coming to data, Vodafone Idea will consider it as commercial use when the data usage is greater than 150GB along with voice usage less than 50 minutes (including incoming calls) in a bill cycle. The company notes that this new consumer usage policy applies for customers enrolling to the Vodafone RedX plans from May 9.

Apart from introducing these new policies, the telecom operator has also increased the price of the Vodafone RedX postpaid plan by 10 percent. It is now priced at Rs. 1,099 per month, up from the original launch price of Rs. 999. Apart from unlimited calls and data benefits, the RedX plan also offers 100 SMS messages per month. It offers access to Netflix, access to select international and domestic airport lounges, ISD calls to select countries at special rates, and free use of the iRoam 7 day pack worth Rs. 2,999 once per year.

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Further reading: Vodafone RedX, Vodafone RedX postpaid plan, Vodafone Idea Postpaid Plan, Vodafone Consumer Usage Policy, Vodafone Idea, IDea, Vodafone