Verizon Recalls 2.5 Million Mobile Hotspots Due to Reports of Overheating and Minor Burns in US

The faulty 4G hotspots from Verizon were used by schools and sold by stores.

By Associated Press | Updated: 9 April 2021 11:00 IST

Verizon Recalls 2.5 Million Mobile Hotspots Due to Reports of Overheating and Minor Burns in US

Verizon said that of 2.5 million devices being recalled, just over 1 million are currently in use

Highlights

The units were sold by Verizon stores in the US
Users can contact Verizon for a refund or replacement
They were sold for $50 (roughly Rs. 3,700) to $150 (roughly Rs. 11,200)

Verizon is recalling 2.5 million mobile hotspots after some reports of overheating and two reports of minor burns.

The 4G hotspots were used by schools and sold by stores. They are called Ellipsis Jetpack mobile hotspots and were imported by Franklin Wireless in San Diego.

The US Consumer Product Safety Commission said Thursday that the lithium ion battery in the hotspots can overheat, posing fire, and burn hazards.

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Out of the 2.5 million units, there have been 15 reports of devices overheating, including six reports of fire damage to bedding or flooring and two reports of minor burn injuries.

The units were sold by Verizon stores in the US, other stores, and school districts between April 2017 and March 2021. They were sold for $50 (roughly Rs. 3,700) to $150 (roughly Rs. 11,200).

Users can contact Verizon for a refund or replacement. Parents whose children received the recalled Ellipsis Jetpack from their schools should contact their school for instructions on how to receive a replacement.

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Verizon said that of 2.5 million devices being recalled, just over 1 million are currently in use. Of those, several hundred thousand were purchased and are being used by schools.

What is the best phone under Rs. 15,000 in India right now? We discussed this on Orbital, the Gadgets 360 podcast. Later (starting at 27:54), we speak to OK Computer creators Neil Pagedar and Pooja Shetty. Orbital is available on Apple Podcasts, Google Podcasts, Spotify, and wherever you get your podcasts.

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