Home
Telecom
Telecom News
Trai Said to Start Mobile Service Quality Consultation Soon

Trai Said to Start Mobile Service Quality Consultation Soon

By Press Trust of India | Updated: 18 July 2016 18:52 IST

In a bid to improve customer experience in the world's second largest mobile market, telecom regulator Trai is planning to start consultation on quality benchmark for voice and data services in a fortnight.

According to sources, the regulator's efforts to address the Quality of Service (QoS) norms is likely to come in the form of a consultation paper that would address both voice and data aspects.

The Telecom Regulatory Authority of India (Trai) in its frequent call drop test found most operators fail to meet service quality benchmark.

At present, the tolerance limit for call drops is 2 percent which means 98 percent calls made on a network in a quarter should be completed and not get disconnected automatically.

Telecom operators have contested the tests and said they are compliant to benchmark at overall circle level and that Trai's test does not give correct picture of their network performance.

Though the sources did not disclose further details, Trai Chairman R S Sharma had earlier said the regulator will look at monitoring network performance at tower level for which a system is in the works.

With regard to data services, Trai had, earlier this month, launched an application to help consumers check real-time Internet speed on their handsets and report the same to the regulator. Trai will leverage the data collected from subscribers to fix new QoS norms for data services.

Trai, while launching the application, had said telecom operators claim they cannot guarantee minimum speed as 'Law of Physics' does not allow them to do so.

In 2014, Trai had issued norms under which it asked the operators to indicate minimum download speed that can be provided to consumers.

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.