Call Drops: TRAI Says Telcos Can Be Fined Up to Rs. 5 Lakhs on Call Drops

Call Drops: TRAI Says Telcos Can Be Fined Up to Rs. 5 Lakhs on Call Drops
Highlights
  • If the benchmark is not met, telecos may be fined up to Rs. 5 lakhs
  • Amended regulation of Quality of Services would be effective from Oct 1
  • TRAI said the revised methodology would be done on percentile basis
Advertisement

The Indian telecom watchdog on Friday announced stricter rules over call drops and said telecom operators who don't meet the norms can be fined up to Rs. 5 lakhs.

"Graded financial disincentives in case service providers fail to meet the DCR (drop all rates) benchmarks have been introduced, in which amount payable may depend upon the extent of deviation from the benchmarks," the Telecom Regulatory Authority of India (TRAI) said.

It said if the benchmark is not met, the service provider may be fined up to Rs. 5 lakhs against one parameter "depending upon the extent of deviation of performance from the benchmark.

"In case of consecutive contravention of the benchmarks for two quarters, financial disincentive may be up to one and half times and in case of consecutive contravention of the benchmark for more than two quarters, it may be twice the amount," said the regulator.

TRAI said the amended regulation of "Quality of Services" would be effective from October 1.

In the present methodology of assessment of call drops, averaging was being done to evaluate the performance of the network over the entire service area and it was being averaged every month.

The regulator said the averaging in effect hides the poorly performing cells.

"As a result, while service providers were meeting the benchmarks, customers were complaining about the poor quality of service."

TRAI said the revised methodology would be done on percentile basis.

"It will remove the anomaly which was getting introduced due to averaging of DCR of bad performing cells in the network with good or excellent performing cells."

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: TRAI, Call Drop, Telecom, India
Crackdown 3 Release Date Pushed Back to Spring 2018
Share on Facebook Gadgets360 Twitter Share Tweet Snapchat Share Reddit Comment google-newsGoogle News
 
 

Advertisement

Follow Us

Advertisement

© Copyright Red Pixels Ventures Limited 2024. All rights reserved.
Trending Products »
Latest Tech News »