Airtel, two others sued in Zambia over 'poor quality' of service

Airtel, two others sued in Zambia over 'poor quality' of service
Advertisement
Zambia telecom regulator ZICTA has filed criminal cases against all three operators in the country Airtel, MTN and state-run Zamtel alleging poor quality mobile phone services.

"ZICTA has instituted criminal proceedings against all three mobile phone service providers namely Airtel Networks Zambia, MTN Zambia and Zambia Telecommunication Company Ltd (Zamtel), for failure to meet minimum standards of quality of service," ZICTA spokesperson Ngabo Nankond said in a statement.

No immediate comments were received from Airtel on the matter.

Zambia Information and Communications Technology Authority said under rules in force it has an option to invoke either administrative or criminal sanctions arising from the failure to adhere to the set parameters relating to quality of service.

"The deteriorating levels of Quality of Service has made communication difficult and resulted in increased public outcry and negative impact on ease of doing business in Zambia," Nankond said.

The Board of the Authority, on June 27, 2013 authorised Management's decision to move for prosecuting all the three mobile service providers for offering poor quality of service to the public, she said.

"The Authority, on July 4, 2013, instituted criminal proceedings against the mobile service providers on two counts of failure to meet minimum standards of quality of service as specified and published by the Authority and on failure to comply with a provision of the Quality of Service Guidelines issued by the Authority," Nankond said.

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Airtel, Bharti Airtel, telecom
Amber update will reportedly bring Bluetooth 4.0 support to Nokia Lumia 520, Lumia 620 and Lumia 720
Facebook Gadgets360 Twitter Share Tweet Snapchat LinkedIn Reddit Comment google-newsGoogle News

Advertisement

Follow Us
© Copyright Red Pixels Ventures Limited 2024. All rights reserved.
Trending Products »
Latest Tech News »