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#AirtelDown: Airtel Faces Brief Outage Due to ‘Technical Glitch’, Users Complain on Social Media

Airtel Down: Users took to Twitter to raise complaints with #AirtelDown.

#AirtelDown: Airtel Faces Brief Outage Due to ‘Technical Glitch’, Users Complain on Social Media

Photo Credit: Reuters

Airtel outage affected users across the country

Highlights
  • Airtel outage was initially reported on social media
  • The telecom operator confirmed the issue
  • Airtel downtime was resolved shortly after it was reported online

Airtel users across India faced a brief outage on Friday. The Airtel outage emerged due to a technical glitch, the telecom operator confirmed to Gadgets 360. The problem was fixed shortly after it was reported online. Soon after the outage surfaced, several users complained about the Airtel downtime on social media. The issue impacted both broadband and cellular users on the telecom network, as per the user reports emerging on social media. It was also not limited to a specific circle as the reports suggested its impact on a pan-India basis.

An Airtel spokesperson confirmed to Gadgets 360 that the services were fully restored and normalised shortly after fixing the glitch.

“Our Internet services were disrupted for approximately five minutes today morning due to a technical glitch. This was immediately tackled and the network was fully normalised within the next 10 minutes. We deeply regret the inconvenience caused to our customers,” the spokesperson said in a prepared statement responding to the Airtel outage.

A large number of users took to Twitter to raise their complaints. User reports suggested that the issue impacted Airtel broadband as well as mobile networks. The Airtel app and customer care service were also inaccessible to some users.

Shortly after the Airtel outage emerged, #AirtelDown started to trend on Twitter.

 

As per the details available on DownDetector, the issue apparently emerged at around 11am. The tracker also suggested that the problem impacted users in various parts of the country, including Bengaluru, Chennai, Hyderabad, Mumbai, and New Delhi, among others.


Why is 5G taking so long? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.
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