Airtel Says Service Deactivation Message Was Sent Wrongly to Some Delhi Users

Airtel apologised to affected customers for the inconvenience caused.

By Jagmeet Singh | Updated: 6 August 2021 18:38 IST

Airtel Says Service Deactivation Message Was Sent Wrongly to Some Delhi Users

Photo Credit: Reuters

Airtel sent a clarification to the affected users to inform them about the error

Highlights

Airtel on Friday sent a misleading SMS message to some users
The operator later clarified to the users
Airtel said the issue impacted only some of its users in Delhi

Airtel on Friday wrongly informed some of its customers about the deactivation of their services and discontinuation of outgoing calls on their numbers. The telco had sent an SMS message asking the affected customers to recharge their accounts to continue their outgoing calls. However, Airtel later clarified to the users that the message was sent due to a technical error. Gadgets 360 reached out to the operator for clarity on the issue and was informed that it occurred specifically for some users in the Delhi region and didn't impact Airtel customers in other parts of the country.

“Your outgoing services have been discontinued. To continue, Click airtel.in/prepaid-recharge or dial *121*51#,” Airtel had said in the original text message.

Hours after its circulation, the operator generated a clarification saying that the wrong message about the deactivation of services might have been received due to a technical problem. It also asked the affected customers to ignore the content of the message and apologised for the inconvenience caused.

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Airtel informed Gadgets 360 that the message was sent due to a system error to some of its customers in the Delhi circle and was followed up with the clarification. However, we were able to confirm that some of the affected users had not received the clarification message till the time of publishing this story. The operator clarified to its users reaching out on social media, though.

Hi Vijay, due to a technical error at our end you may have received a wrong SMS regarding deactivation of services. Please ignore the same. We are sorry for the inconvenience cause. Thank you, Amit https://t.co/2G23qpsqlP
— Airtel Cares (@Airtel_Presence) August 6, 2021

According to the recent data provided by the Telecom Regulatory Authority of India (TRAI), Airtel had 348.29 million wireless subscribers across India in May, of which 16.13 million were from Delhi.

Last month, Airtel revised its postpaid plans and brought new offerings for corporate users. It also discontinued the Rs. 49 prepaid recharge option and replaced that with the Rs. 79 as the most affordable monthly recharge pack.

What is the best phone under Rs. 30,000 in India right now? We discussed this on Orbital, the Gadgets 360 podcast. Orbital is available on Apple Podcasts, Google Podcasts, Spotify, Amazon Music and wherever you get your podcasts.

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Further reading: Airtel, Bharti Airtel

Jagmeet Singh Email Jagmeet

Jagmeet Singh writes about consumer technology for Gadgets 360, out of New Delhi. Jagmeet is a principal correspondent for Gadgets 360, and has frequently written about apps, computer security, Internet services, and telecom developments. Jagmeet is available on Twitter at @JagmeetS13 or Email at jagmeets@ndtv.com. Please send in your leads and tips. More