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Jio Prime Renewal Option Not Visible In MyJio App? Try This

Jio Prime Renewal Option Not Visible In MyJio App? Try This

By Gadgets 360 Staff | Updated: 1 April 2018 14:18 IST

The Jio Prime renewal option can be seen in a banner when you open the MyJio app

Highlights

Jio Prime subscription renewal will be free for all existing users
Customers will get the free service extension via MyJio app
New users must pay Rs. 99 for the service

Jio Prime subscription for all users has already expired, but as the operator has announced, it will remain free for one more year for all customers who have paid for the service once. Of course, you need to apply for the Jio Prime free renewal as it is not automatically credited to the users. With 175 million users across the country on the network, it is likely some Jio subscribers will face some glitches while trying to renew Prime for free. Well, if that's the case with you as well, then there's a simple solution you can try out.

You are probably not seeing the message to extend Prime as you are not an active Jio user despite purchasing the Rs. 99 subscription. If you don’t see the banner asking you to get service for another year, force quit the app and stream videos for 15 minutes or so using - and this is important - Jio 4G data of the number whose membership you are trying to review. Once you’ve done that, start the MyJio app once again, and login using the same number — you should now be able to see the banner message prompting you to apply for Jio Prime membership renewal.

Once you see the message, you just need to follow the standard renewal process. Tap on the Get Now button in the banner, and you will see a message saying the operator is extending the subscription for one full year, and the numbers registered to you below it. Simply select the number whose Prime subscription you want to extend from the list, and hit Proceed. Your subscription will get renewed in a couple of hours.

The Mukesh Ambani-backed telecom operator launched Jio Prime last year in an effort to provide its services to consumers at ultra-low cost prices after 6 months of free operations. Prime is, in fact, necessary if you want to recharge a Jio SIM card nowadays, even though it started as an opt-in programme. Notably, if you have not paid the Prime fee of Rs. 99, you will have to pay for the subscription, as the service extension is free only for existing subscribers.

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