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Poor Customer service from TCL
Selvin Simon Paul (Jan 18, 2023)
on Gadgets 360
We bought a new TCL 55" Android TV a few months back and within a year the TV is not working and we raised a claim to customer service on 31st Dec 2022 (Complaint number : IN122022069556).
We have called the service center many times, but very poor service from your service center, Initially we are said that new TV has been shipped and we will get the TV installed before 10th of Jan, Later this timeline went to 15th Jan and we are informed that refurbished TV has been shipped.
We are not ready to accept the refurbished TV and same has been confirmed to your customer care to send the new TV and they have denied and no proper response from them. We have asked for an escalation team or to connect to the senior lead where our calls are unanswered. Twice a call back from escalation team has been booked by the customer care agent but we have not received any call.
Today on 18th Jan when we called your customer care they are saying it will take another 3 days and TV is in shipment.
Not sure why customer care gives wrong information and wrong commitment to the customer if they are not aware.
We have already waited for nearly 18days and the experience we are going through with TCL is very bad.
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Got all the features you need
Sumit Mukherjee (Feb 6, 2019)
on Amazon
HDR 10, Micro Dimming, Dynamic Contrast. If you don't bother much with a smart tv, this one is im pressive.Great for gaming on the Xbox too
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Hari Chikkala (Jan 31, 2019)
on Amazon
Super quality
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Really worth for the money
Mkumaran56 (Jan 28, 2019)
on Amazon
For this budget range really worth product, try HD movies you will good clarity.TV sound also loud enough, can feel some bit bass also.TV settings navigation needs to refine.
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Best 4K tv, cheaper price
Gowrishankar (Feb 12, 2019)
on Amazon
Nice 4k tv, value for money., Amazon delivery and installation is seemless., Compared lots of Tv at this price range in showroom, got impressed with the picture quality and price.
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