Since
Google's start of the Lollipop update rollout for Nexus devices last
year, some Nexus 7 and Nexus 5 users have been reporting that the update
has bricked their devices.
It is not known which Lollipop update
is causing the problem but as per users complaining on Google's Product
Forums
(via
9to5Google), their Nexus 7 tablets stopped working after it got updated
to the Android 5.0.2 Lollipop.
Though the Nexus 7 2013 (Wi-Fi) is
reported to be the most commonly affected device, some users of Nexus 7
2012 tablets have also reported about the same. The common issue
reported by both - Nexus 7 2012 and 2013 users - is that the device
wouldn't go beyond the initial Google logo boot screen.
Despite
various users complaining on the forum, Google and Asus haven't come up
with any official statement to acknowledge the issue. Some users are
saying that Asus is ready to help and will fix the devices out of
warranty for $200, but Google isn't helping Nexus buyers who purchased
outside of Google Play.
While it is not known that what exactly
caused the problem, it is possible that the issue is related to a
hardware incompatibility with the software, especially as the issue is
reported to crop up a few weeks after applying the update. It is being
speculated only device replacements can fix the issue. Some users, who
have tried to manually flash their Nexus 7, report it is getting stuck
on the "erasing userdata" step while unlocking the bootloader.
A
general precaution seems to be that users who have already installed the
Android 5.0.2 Lollipop update on their Nexus 7 tablets should refrain
from switching off/ rebooting until the next update rolls out.
For
the Nexus 5, users have reported that the Android 5.0.1 Lollipop update
caused the issue. The number of users reporting this is less and it is
again possible that the hardware is causing the problem.
To remind
you, Google started rolling out the latest Android 5.1 Lollipop for its
Nexus series of devices - the Nexus 6, Nexus 7 2012 Wi-Fi, Nexus 9, Nexus 10,
and Nexus 5 - in March. As of now, no other Nexus users have reported
the bricking issue apart from these two Nexus models.
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