Home
Tablets
Tablets News
Apple Acknowledges iPad Pro Freezing Issue, Advises Users to Force Restart

Apple Acknowledges iPad Pro Freezing Issue, Advises Users to Force Restart

By Manish Singh | Updated: 20 November 2015 15:53 IST

Apple has acknowledged an issue affecting some iPad Pro units making the tablets unresponsive after charging. The company advises users facing a similar issue to try force restarting the device to make it functional again.

Not long after the iPad Pro was launched, several users took it to Reddit, and Apple Support Communities forum to report that their iPad Pro unit is becoming completely frozen after charging, rejecting any touch input and other interactions.

"I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted its back up and went on with my normal routine," a user wrote.

"At night it was down to 40 percent so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on."

The Cupertino-based company has responded to such complaints with a support document. The company says that it's investigating the issue, but in the meanwhile, users can hard restart their iPad if they face this issue.

For those unfamiliar, you can force restart your iPad or iPhone by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds until the Apple logo is seen.

This is the first issue to have been reported about Apple's iPad Pro. The company unveiled the iPad Pro, its largest tablet to date, at its September event alongside the launch of iPhone 6s and iPhone 6s Plus.

Apple iPad Pro Wi-Fi

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Great performance
Brilliant display
Multitasking on an iPad
Excellent multimedia & gaming device with great speakers

Bad
Costly, pricey accessories too
Software has rough edges
Not as portable due to added size and weight
No place to stow the Pencil

Read detailed Apple iPad Pro Wi-Fi review

Display 12.90-inch

Processor Apple A9X

Front Camera 1.2-megapixel

Resolution 2732x2048 pixels

RAM 4GB

OS iOS 9

Storage 32GB

Rear Camera 8-megapixel

More Apple Tablets

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.