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Pathetic after sales support from Flipkart
Tushar Shah (Oct 1, 2014)
on Flipkart
Flipkart's website is good...offers are also good that lures buyers..but the problem starts once the product has been purchased...
Also just realised that Flipkart only puts reviews with good ratings on product pages -- other reviews are just junked...giving 5 stars so that atleast prospective buyers will be allowed to read my comments...
1. On product page, they promise next day delivery..(while there is a disclaimer that some delays are likely due to festive season) and by the time you are have made payment - they ask you to schedule a delivery which is by default 5 days down the line...nonetheless, a customer choses a preferred time and schedules delivery
2. Till the date of scheduled delivery, no alerts or intimations are send to the customer on status of the order
3. On the day of scheduled delivery, the customer stays home all day to receive the product but nothing arrives...(though a mail arrived in the morning saying you will receive the product today as per your scheduled delivery)
4. the next day, the customer goes to work and the doors are locked...meanwhile he has informed the Flipkart Customer Care multiple times to please call before coming for delivery....but these requests of customers are not heeded....the delivery guy reaches the delivery address and calls the customer....The customer has to leave office in a hurry creating a mess as the delivery boy says that he will not be able to come back later...
5. after that, while the customer somehow manages to take the delivery, he is asked to not open the package and wait for Philips installation guys...he is promised an installation in 24 hours...
6. Now, after more than 24 hours of delivery there is no update on installation...later (after 24 hours have elapsed and the customer has been calling Flipkart for help all through) - an installation update is sent which says that installation will happen over next 3 days...
7. Now 2 days have passed - and I am sitting with the package waiting for installation as the Philips guys are yet to call me....
WAITING ENDLESSLY AT THE MERCY OF FLIPKART
An order placed on October 21 is delivered on October 26 and installation is yet to happen...
Had read multiple reviews that spoke about Flipkarts quick delivery and installation support but MY EXPERIENCE HAS BEEN PATHETIC......While I have been calling Flipkart every now and then to seek updates -- there is no mechanism to provide updates to customers...also all customer requests are just ignored...
YET TO USE THE PRODUCT AND REVIEW THE SAME
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Aditya Kulkarni (Nov 1, 2014)
on Flipkart
It is a best product and best deal in market.
Very good HD clarity
Good sound
Easy to access
Not complicated operations
Tip: If you want surround round go for 100W+ home theatre or soundbar+woofer
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Trust Philips and Flipkart
Rajneesh Raghu (Nov 1, 2014)
on Flipkart
Loving this and a great deal at a great price. Flipkart delivery was on time.
Pros:
? Great Picture Qualityon D2H HD, USB as well as PC through HDMI.
? Sound is good enough for D2H.
? TV design and stand looks beautiful.
? Philips the brand.
? Price.
Cons:
? Picture settings are somewhat limited, can't calibrate the individual colours independently.
? The menu UI not the best to say.
Thanks Philips and Flipkart.
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Gopal K (Oct 1, 2014)
on Flipkart
Awesome.!!
Nice elegant design.
Picture quality is good.
Quick Delivery by Flipkart as scheduled.
Next Day Installation by Philips.
Sound quality is not as expected.
Volume is a bit low.
Better to go to Philips instead of Micromax, VU, AOC, etc.
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Excellent value for money.
Palanivelu Thooran (Oct 1, 2014)
on Flipkart
Thankyou Flipkart for the excellent deal at Rs.29.3K
Pros.
.Very thin and beautiful display.. Watched movies in Full HD format.. WOW !!.
.The most beautiful TV as far as I have seen.Trust me even Sony(My fav), Samsung and LG don't have an offering with extreme thin bezels(border) which was my requirement.
.The horizontal Philips branding part looks very premium kind of design..
.Detects USB drives very fast. Movie play is hassle free.
.Table mount and wall mount are very beautiful.
.Sound is loud enough with DTH connection.
Cons.
.Low USB movie play volume with select movies only & some movies sounded loud enough.I overcame this limitation by connecting 2.1 music system using 2 RCA male to 3.5 mm stereo female cable to AV out. Works very fine.
Very very happy with the purchase..
Excellent value for money..
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