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Sony Xperia Z5 Compact Touchscreen Issue Acknowledged; Fix Due Next Week

Sony Xperia Z5 Compact Touchscreen Issue Acknowledged; Fix Due Next Week

By Ketan Pratap | Updated: 22 October 2015 15:54 IST

Sony's recently unveiled Xperia Z5 Compact has been noted to be affected by a touchscreen issue that causes the screen to be unresponsive even after several taps on the screen. Several users have already reported the issue to Sony through the company's official Support Forum.

Some of the users even claimed that the touchscreen issue is present throughout the interface, and asked the company whether this was a hardware-related issue. Notably, the issue was reported by owners of the White colour variant only. A user even shared a YouTube video showing the touchscreen issue on the Sony Xperia Z5 Compact.

Sony has finally acknowledged the issue and has revealed that it's a software related issue and a fix will be available starting week 44 (October 26-November 1).

"Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. We are aware of reports of a limited number of customers experiencing touch input issues on their white Xperia Z5 Compact devices. By gathering information and analysing returned devices we have found the root cause and will release new software to improve the user experience on your white Z5 Compact," said the company on its support forum.

Sony confirmed that the issue has been reported for White colour models only. "Other colour versions of the Xperia Z5 Compact are not affected by this issue," it added.

(Also see: Sony Xperia Z5 Premium Only Renders Video and Image Content in 4K)

The fix will be available as software update and can only be installed via PC companion support software and Bridge for Mac next week. Sony also revealed that the software is now rolling out however pointed out that the availability may vary "by region and/or operator."

At IFA, Sony had promised that the Xperia Z5 Compact will launch globally in October; though the handset is only available in limited markets currently.

Sony Xperia Z5 Compact

KEY SPECS
NEWS

Display 4.60-inch

Processor Qualcomm Snapdragon 810

Front Camera 5.1-megapixel

Rear Camera 23-megapixel

RAM 2GB

Storage 32GB

Battery Capacity 2700mAh

OS Android 5.1

Resolution 720x1280 pixels

More Sony mobiles Sony mobiles price in India

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Further reading: Mobiles, Sony, Sony Mobiles, Sony Xperia Z5 Compact

Ketan Pratap

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Ketan Pratap is the editor at Gadgets 360 - with over 12 years of experience covering the technology domain. With a breadth and depth of knowledge in the field, he's done extensive work across news, features, reviews, and opinion pieces. But what's truly inspiring about Ketan is how he spends his free time. He's often found gazing at snow-capped mountains from over 20,000 feet while sitting on the hood of his car, taking in the breathtaking beauty of nature. His passion for the great ...More

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