Home
Mobiles
Mobiles News
Some Google Nexus 6 Users Reporting Mobile Data Connection Failure

Some Google Nexus 6 Users Reporting Mobile Data Connection Failure

By Ketan Pratap | Updated: 11 May 2015 17:03 IST

Google's latest Nexus 6 smartphone had its share of controversies and recently the company even claimed that the decline in Nexus sales was mainly due to the poor market reception of the Motorola Google Nexus 6.

Adding to the woes, some Nexus 6 users are now reporting that they are experiencing failed mobile data connections. Based on user reports, the issue has been seen in multiple users on different carriers. Preliminary reports hint that the issue has nothing to do with Android 5.0 or Android 5.1 Lollipop updates. It starts off with "!" logo in the signal bar which means the connection (3G or 4G) has been dropped and will not connect on its own. On restarting the device, the problem gets fixed for some time; though it goes back to the same situation.

One of the users on XDA Developer forum said, "This last week at work I started noticing that my data and voice would drop off and I would get the icon showing half signal but would have an ! In the icon, when I look at the Sim status it shows I'm connected but I'm not. After rebooting the phone I will have 4G services for about 20 minutes then it drops off again. I have Tmo [T-Mobile] and contacted support and they told me to reset the APN but that didn't help. The only thing that looks new on my phone is a recent app called Google Connectivity Service."

Another user Reddit wrote, "For the past week or so, my phone's connection switches over to have "!" connection, even if full bars. Doing a soft reset fixes the issue, but the issue happens again after a few hours or so." The issue was first reported by Android Police.

One of the biggest advantages with the Nexus range is whenever an issue hits the device, Google acknowledges it and releases fix soon. However, in this case we are yet to hear any word from Google.

It's also worth mentioning that very limited number of Nexus 6 users have been affected with majority of them running T-Mobile and Sprint networks.

Google Nexus 6

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Excellent screen
Good performance
Good battery life
Stock Android 5.0 Lollipop

Bad
LTE not supported on Indian bands
A bit bulky and heavy

Read detailed Motorola Google Nexus 6 review

Display 5.96-inch

Processor Qualcomm Snapdragon 805

Front Camera 2-megapixel

Rear Camera 13-megapixel

RAM 3GB

Storage 32GB

Battery Capacity 3220mAh

OS Android 5.0

Resolution 1440x2560 pixels

More Motorola mobiles Motorola mobiles price in India

Choose a variant

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Android 5.1, Google, Google Nexus 6, Mobiles, Motorola, Nexus 6

Ketan Pratap

Email Ketan

Ketan Pratap is the editor at Gadgets 360 - with over 12 years of experience covering the technology domain. With a breadth and depth of knowledge in the field, he's done extensive work across news, features, reviews, and opinion pieces. But what's truly inspiring about Ketan is how he spends his free time. He's often found gazing at snow-capped mountains from over 20,000 feet while sitting on the hood of his car, taking in the breathtaking beauty of nature. His passion for the great ...More