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Samsung Slammed by Chinese State TV Over Galaxy Note 7 Recall 'Discrimination'

Samsung Slammed by Chinese State TV Over Galaxy Note 7 Recall 'Discrimination'

By Reuters | Updated: 25 November 2016 17:43 IST

Highlights

CCTV said Samsung's behaviour in China "full of arrogance" after recall
Company gave a statement saying most phones didn't need to be replaced
CCTV criticism may provide an unwelcome distraction for Samsung

Chinese state broadcaster CCTV has slammed South Korean tech giant Samsung Electronics Co for what it said was "discrimination" against China consumers in its handling of a global recall of Galaxy Note 7 smartphones to replace batteries.

In a commentary piece posted on its website on Thursday evening, CCTV said Samsung's behaviour in China after the September 2 recall of 2.5 million phones was "full of arrogance".

CCTV said a video apology Samsung issued to US consumers, along with various replacement options and compensation, was in stark contrast to its treatment of those in China, where the company issued a brief statement saying most phones didn't need to be replaced. "Samsung's discriminatory policy has caused discontent from Chinese consumers," it said.

Samsung China didn't immediately responded to requests for comment on the CCTV criticism.

Samsung on September 2 initiated a voluntary global recall of at least 2.5 million Galaxy Note 7 smartphones.

(Also see: Samsung Provides Update About Recovered Galaxy Note 7 Units)

The CCTV criticism may provide an unwelcome distraction for Samsung as seeks to bolster its position in the world's largest smartphone market. Once the number 1 mobile phone vendor in China, Samsung dropped out of top 5 in 2015, hit by the strong growth of domestic brands like Huawei, Xiaomi and Oppo.

A number of big-name global consumer brands have fallen foul of the influential broadcaster's blasts in recent years, prompting firms from German automaker Volkswagen AG to Samsung rival Apple to undertake strenuous efforts to bolster their image.

Earlier in September, after a meeting with China's quality safety watchdog, Samsung China issued a brief statement saying 1,858 Galaxy Note 7 devices sold in the country as part of a test scheme before the official launch would be recalled.

Samsung on September 2 initiated a voluntary global recall of at least 2.5 million Galaxy Note 7 smartphones. Samsung hopes to take the faulty products off the market as soon as possible in order to limit further damage to its reputation. Though product exchanges in South Korea began last Monday, only about 200,000 affected customers have turned in their devices.

(Also see: Samsung Woes Continue as Issues Reported With Galaxy Note 7 Replacements)

Most Galaxy Note 7s on sale in China have batteries from a different supplier and are not part of its global recall of 2.5 million phones announced on September 2, Samsung said.

But after anecdotal reports of a handful of Note 7s catching fire in the mainland, Samsung China issued a statement on Thursday apologising to Chinese consumers for a "lack of sufficient explanation" on what it said were safe Note 7 phones in China.

© Thomson Reuters 2016

Samsung Galaxy Note7

KEY SPECS
NEWS

Display 5.70-inch

Processor Samsung Exynos 8890

Front Camera 5-megapixel

Rear Camera 12-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3500mAh

OS Android 6.0.1

Resolution 1440x2560 pixels

More Samsung mobiles Samsung mobiles price in India

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