Samsung Working on a Fix to Address Camera App Crashes on Select Galaxy S Series Models: Report

A user began experiencing issues with the camera app after upgrading to One UI 5.1

Written by Sheldon Pinto, Edited by Siddharth Suvarna | Updated: 28 March 2023 13:10 IST

Samsung Working on a Fix to Address Camera App Crashes on Select Galaxy S Series Models: Report

Samsung’s latest Galaxy S23 and Galaxy S23 Ultra flagships seem to be unaffected by the issue

Highlights

The camera app crashes when a user sets the zoom level to 30X
Camera bug seems to only affect recent Galaxy S series models
Samsung aims to fix camera bug with upcoming April update

Samsung has been providing hybrid and optical zoom capabilities on its Galaxy S series smartphones for a while. However, a new bug seems to trigger an app crash when a user sets the camera's zoom to 30X. The bug only seems to affect a certain set of Samsung Galaxy S series devices according to a report. Samsung has acknowledged that the camera bug is an issue and that it is working on a fix for the same. The company claims that the fix will arrive in a future software update.

Just a few days ago, a Samsung user who owns a Galaxy S series device posted on Samsung's Korea community forum about a camera bug that gets triggered when setting the camera's zoom to 30X in the stock camera app. The user claims that the camera app's zoom functionality works fine until 28.8x, but crashes as soon as the 30X zoom level is selected. The user mentions that clearing the app's cache and data and resetting it to its default settings also does not seem to resolve the issue.

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The user also posted a video showing the camera bug. The video shows Samsung's default camera app in action with the user scrubbing through the zoom slider till about 30X, post which the app crashes. Another point that the user clarified was that the camera bug only showed up after updating the Galaxy S series device to Samsung's latest One UI 5.1 update, which is based on Android 13. So, those who haven't upgraded their Galaxy smartphones to the latest One UI software may not experience the same camera bug.

SamMobile was the first to report the issue and claimed that the camera bug could only affect recent models of the Galaxy S series. This would include the Galaxy S20, Galaxy S21, and Galaxy S22 series of devices as these are the only ones to offer 30X zoom capability. Gadgets 360 can confirm that the camera bug does not affect the latest Samsung Galaxy S23 and Galaxy S23 Ultra models.

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Regardless of which smartphones are affected, Samsung has mentioned in its replies that it has managed to reproduce the issue. The company claims that the “error occurred due to the difference in the action point when quickly switching the camera lens” and that it has already applied the necessary fixes to an upcoming software update. This software update will be made available in April. However, Samsung has not provided any specific details about the exact day on which the software update will arrive.

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Samsung Galaxy S23

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Compact design that?s hard to beat
Long-term software update commitment
Good performance, effective heat management
All-day battery life
IP68 rated

Bad
Only minor design changes
Relatively slow charging

Read detailed Samsung Galaxy S23 review

Display 6.10-inch

Processor Snapdragon 8 Gen 2

Front Camera 12-megapixel

Rear Camera 50-megapixel + 12-megapixel + 10-megapixel

RAM 8GB

Storage 128GB, 256GB

Battery Capacity 3,900mAh

OS Android 13

More Samsung mobiles Samsung mobiles price in India

Samsung Galaxy S23 Ultra

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Unique design
Bright and accurate display
Good gaming performance
Excellent cameras, quality video recording
Solid battery life

Bad
Expensive
Still too large for most hands
Loaded with bloatware
Relatively slow charging

Read detailed Samsung Galaxy S23 Ultra review

Display 6.80-inch

Processor Snapdragon 8 Gen 2

Front Camera 12-megapixel

Rear Camera 200-megapixel + 12-megapixel + 10-megapixel

RAM 8GB, 12GB

Storage 256GB, 512GB, 1TB

Battery Capacity 5000mAh

OS Android 13

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Further reading: Samsung, Samsung Galaxy S, One UI 5.1, Camera

Sheldon Pinto

Email Sheldon Pinto

Sheldon Pinto is based in Mumbai, and has several years of experience in reviewing smartphones and gadgets. As a Senior Reviewer at Gadgets 360, you will always find him deeply immersed in his reviews, switching from one phone to another. When the battery dies out, Sheldon is always browsing the web for a good sci-fi movie or reading up on cars and bikes. He also loves creating lists of interesting places to eat and travel. Sheldon is available on Twitter at @shellshocd, and you can mail him at ...More