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Samsung Galaxy S10, Galaxy Note 10 Series Start Receiving Update to Fix Fingerprint Recognition Issue

Samsung Galaxy S10, Galaxy Note 10 Series Start Receiving Update to Fix Fingerprint Recognition Issue

Samsung has said the issue can happen when patterns appearing on certain protectors that come with silicon cases are recognised along with fingerprints.

By Reuters | Updated: 23 October 2019 18:26 IST

Samsung Galaxy S10, Galaxy Note 10 Series Start Receiving Update to Fix Fingerprint Recognition Issue

Highlights

Samsung updates software to fix problems with fingerprint features
Samsung issued an apology via its customer support app Samsung Members
Bank of China has pulled fingerprint payments from certain Samsung device

Samsung Electronics has updated software to fix problems with fingerprint recognition features on its flagship Galaxy S10 and Note 10 smartphones, it said on Wednesday.

Samsung issued an apology via its customer support app Samsung Members and told its Galaxy phone users to update their biometric authentication to the latest software version.

A British user told The Sun newspaper that a bug on her Galaxy S10 allowed it to be unlocked regardless of the biometric data registered in the device.

Samsung has said the issue can happen when patterns appearing on certain protectors that come with silicon cases are recognised along with fingerprints.

"Samsung Electronics takes the security of products very seriously and will make sure to strengthen security through continuing improvement and updates to enhance biometric authentication functions," the company said on its Korean app.

Once touted as a revolutionary feature by Samsung, its ultrasonic fingerprint sensors were fooled by tech reviewers.

Videos on tech community websites show Galaxy devices can be unlocked through silicon protectors using a persimmon or a small doll.

Samsung said it would send notifications for software updates to Galaxy S10 and Note 10 users who have registered their biometric data.

The Bank of China has pulled fingerprint payments from certain Samsung devices and Alipay's fingerprint payment verification function app has been temporarily suspended for some Galaxy devices.

© Thomson Reuters 2019

Samsung Galaxy S10

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Sturdy and compact
Very good cameras
Powerful SoC

Bad
Gets warm under heavy load
Hole-punch design might not appeal to everyone

Read detailed Samsung Galaxy S10 review

Display 6.10-inch

Processor Samsung Exynos 9820

Front Camera 10-megapixel

Rear Camera 12-megapixel + 12-megapixel + 16-megapixel

RAM 8GB

Storage 128GB

Battery Capacity 3400mAh

OS Android 9.0

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Choose a variant

Samsung Galaxy Note 10

KEY SPECS
NEWS

Display 6.30-inch

Processor Samsung Exynos 9825

Front Camera 10-megapixel

Rear Camera 12-megapixel + 16-megapixel + 12-megapixel

RAM 8GB

Storage 256GB

Battery Capacity 3500mAh

OS Android 9 Pie

Resolution 1080x2280 pixels

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