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Some Samsung Galaxy S8, Galaxy S8+ Users Are Reporting Random Screen Wake Up Issues

Some Samsung Galaxy S8, Galaxy S8+ Users Are Reporting Random Screen Wake Up Issues

By Ankit Chawla | Updated: 3 January 2018 17:47 IST

Highlights

Users on Samsung community are reporting the peculiar issue
One user claims the issue arises while wireless charging
A Samsung moderator recommends soft reset as the solution

The Samsung Galaxy S8 and Galaxy S8+ are the company's flagship smartphones that launched in March 2017. Users of these two smartphones are reportedly facing a peculiar issue with the lock screen. According to online posts, the lock screen wakes up randomly while charging or otherwise. Some users are also reporting the same issue on the Galaxy Note 8.

According to complaints online, some users have been facing the random waking up problem since June last year. A post on the community portal of Samsung US features this complaint by a Galaxy S8+ user who claims that actions like hard reset, disabling connectivity options, and using safe mode have provided no respite from the problem. The user says that the phone wakes up randomly every 10 seconds. Numerous comments on this post confirm that the issue is present on other Galaxy S8 and Galaxy S8+ units as well.

Another post on Reddit, submitted last month, claims that a Galaxy S8 unit has had the issue ever since the November software update. The user also mentions that the issue arises only when the phone is on the wireless charging stand; regular wired charging doesn't wake it up randomly.

A Samsung moderator, on another community thread, requested to use techniques like soft reset to solve the issue but the response does not show any kind of resolution for the user who has reported significant battery loss overnight.

Interestingly, the Samsung Galaxy Note 8 has also been reported to have the same issue with one user claiming that the lock screen randomly wakes up dozens of times in a single day. There is currently no update for an official solution from Samsung.

Recently, some users had claimed that they were experiencing issues where the Galaxy Note 8 battery doesn't charge after it reaches 0 percent. The company has since responded to the issue.

Samsung Galaxy S8

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Gorgeous looks and excellent construction quality
Brilliant displays
Phenomenal camera quality
Class-leading performance

Bad
No flat screen option
Nearly unusable fingerprint reader
Software stuffed with unnecessary features

Read detailed Samsung Galaxy S8 review

Display 5.80-inch

Processor Samsung Exynos 8895

Front Camera 8-megapixel

Rear Camera 12-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3000mAh

OS Android 7.0

Resolution 1440x2960 pixels

More Samsung mobiles Samsung mobiles price in India

Samsung Galaxy S8+

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Gorgeous looks and excellent construction quality
Brilliant displays
Phenomenal camera quality
Class-leading performance

Bad
No flat screen option
Nearly unusable fingerprint reader
Software stuffed with unnecessary features

Read detailed Samsung Galaxy S8+ review

Display 6.20-inch

Processor Samsung Exynos 8895

Front Camera 8-megapixel

Rear Camera 12-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3500mAh

OS Android 7.0

Resolution 1440x2960 pixels

More Samsung mobiles Samsung mobiles price in India

Choose a variant

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