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Samsung Galaxy S5 Beats iPhone 6 in Consumer Satisfaction Survey

Samsung Galaxy S5 Beats iPhone 6 in Consumer Satisfaction Survey

By NDTV Correspondent | Updated: 2 January 2015 14:27 IST

The Samsung Galaxy S5 has been rated as the best smartphone in a recent customer satisfaction report for the US in 2014, beating the iPhone 6.

According to rankings by Consumer Reports, which will be published in its February 2015 issuem the three different versions of the Samsung Galaxy S5 (Review | Pictures) have topped the customer satisfaction report list beating Apple's latest flagships - the iPhone 6 (Review | Pictures) and iPhone 6 Plus (Review | Pictures).

Consumer Reports (via PhoneArena) found the Galaxy S5 and the Galaxy S5 Active shared the top spot with a score of 79, whereas the Galaxy S5 Sport scored 78, probably because of its slightly lower rating for battery life. The LG G3 shared the second spot, with the same score as the Galaxy S5 Sport.

On the other hand, the iPhone 6 received a score of 77, taking to the 3rd spot, and the iPhone 6 Plus scored 73, which positioned it the 15th device in consumers satisfaction.

Samsung dominance can be seen elsewhere, as the Samsung Galaxy S4 and the Samsung Galaxy Alpha were next in line, sharing score of 77 with the iPhone 6. The HTC One (M8), Samsung Galaxy Note 4 and the Samsung Galaxy Note Edge each scored a 75. The popular second-generation Motorola Moto X scored 72 and got 20th ranking. The highest rated BlackBerry phone was Z10 with a 67 score giving it a 37th ranking, spot, while the top-rated Windows Phone handset was the Samsung ATIV SE with a 73 score putting it on the 19th spot.

In the meanwhile, based on the feedback from around 70,000 US consumers, the American Consumer Satisfaction Index (ACSI) (via Engadget) rated Samsung's overall satisfaction rating points in mobile-computing category as 81 out of a possible 100, which is five points up from last year and two points ahead of Apple, which has also slipped two points from the last year.

Next on the ASCI list were carrier branded smartphones, with a rating of 78, followed by Nokia, Motorola, HTC, BlackBerry, LG, and all others, with Kyocera rounding up the top 10.

Samsung Galaxy S5

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Fantastic camera
Great battery life and performance
Innovative software features
Compatibility with Samsung Gear accessories

Bad
Heart rate monitor feature is unreliable
Cluttered interface
Expensive

Read detailed Samsung Galaxy S5 review

Display 5.10-inch

Processor Samsung Exynos 5420

Front Camera 2-megapixel

Rear Camera 16-megapixel

RAM 2GB

Storage 16GB

Battery Capacity 2800mAh

OS Android 4.4.2

Resolution 1080x1920 pixels

More Samsung mobiles Samsung mobiles price in India

Apple iPhone 6

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Thin, light, easy to handle
Excellent camera
Superb performance
Reasonably good battery life

Bad
Limited storage

Read detailed Apple iPhone 6 review

Display 4.70-inch

Processor Apple A8

Front Camera 1.2-megapixel

Rear Camera 8-megapixel

RAM 1GB

Storage 16GB

Battery Capacity 1810mAh

OS iOS 8.0

Resolution 750x1334 pixels

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