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Samsung Galaxy S10, Galaxy S10+ Based on Exynos 9820 SoC Affected By Battery Drain Issue, Some Users Report

Samsung Galaxy S10, Galaxy S10+ Based on Exynos 9820 SoC Affected By Battery Drain Issue, Some Users Report

By Jagmeet Singh | Updated: 26 March 2019 12:31 IST

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Samsung Galaxy S10, Galaxy S10+ Based on Exynos 9820 SoC Affected By Battery Drain Issue, Some Users Report

Samsung Galaxy S10 based on Exynos 9820 SoC was launched in India and global markets earlier this month

Highlights

Samsung Galaxy S10 battery drain bug triggered through VoIP services
Several users have reported the issue on public forums
Restarting the Galaxy S10 models resolves the problem temporarily

Samsung Galaxy S10 based on an Exynos 9820 SoC is being reported to have a bug that is affecting its battery life in the idle state. Several Galaxy S10 users have complained about the battery drain issue on their handsets that apparently emerges once they use a VoIP service through apps such as WhatsApp, Facebook Messenger, or Viber. Alongside the regular Galaxy S10 model, the issue is reportedly available on the Exynos-based Galaxy S10+. It, however, doesn't exist on the Galaxy S10 models running the Snapdragon 855 SoC.

Multiple users on XDA Developer forums and Reddit have reported the battery drain issue on the Exynos-based Galaxy S10 models. The problem, which is found to cause severe battery drain when the phone is in idle mode, apparently hit after using a VoIP service.

This means once a user uses an app such as WhatsApp or Facebook Messenger to make or receive a VoIP call, a bug prevents the Galaxy S10 from entering a deep sleep state in standby and thus impacts battery life. The bug is thought to be triggered by the proximity sensor, which doesn't let the phone enter deep sleep.

Interestingly, some users have reported that the bug, which is impacting the battery life of the Exynos-based Galaxy S10 models, isn't affecting the Galaxy S10 models powered by the Snapdragon 855 SoC.

We've reached out to Samsung for clarity on the issue. Notably, the company hasn't yet acknowledged the bug formally. Some users, however, report that they were able to resolve the issue after restarting the affected handset.

To recall, Samsung earlier this month launched the Galaxy S10, Galaxy S10+, and Galaxy S10e based on Exynos 9820 SoC in India and other global markets, whereas their Snapdragon 855-powered variants reached the US.

Is Samsung Galaxy S10+ the best Android flagship overall? Are Samsung Galaxy Buds the best truly wireless headphones in India? We discussed these things on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts or RSS, download the episode, or just hit the play button below.

Samsung Galaxy S10

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Sturdy and compact
Very good cameras
Powerful SoC

Bad
Gets warm under heavy load
Hole-punch design might not appeal to everyone

Read detailed Samsung Galaxy S10 review

Samsung Galaxy S10+

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Stunning display
Excellent design
Versatile cameras
Powerful CPU
Good battery life

Bad
Hole-punch design might not appeal to everyone

Read detailed Samsung Galaxy S10+ review

Comments

For details of the latest launches and news from Samsung, Xiaomi, Realme, OnePlus, Oppo and other companies at the Mobile World Congress in Barcelona, visit our MWC 2025 hub.

Further reading: Samsung Galaxy S10, Samsung Galaxy S10 Plus, Samsung, Exynos 9820