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Samsung Galaxy S10 Fingerprint Recognition Issue to Be Fixed by Software Update, Company Says

Samsung Galaxy S10 Fingerprint Recognition Issue to Be Fixed by Software Update, Company Says

Samsung Galaxy S10 malfunctioning fingerprint scanner issue was spotted by a British user who'd purchased a third-party screen protector.

By Reuters | Updated: 17 October 2019 15:10 IST

Samsung Galaxy S10 Fingerprint Recognition Issue to Be Fixed by Software Update, Company Says

Highlights

Samsung will roll out a software patch to fix the problem
Galaxy S10 use an ultrasonic in-display fingerprint sensor
Scanner sends ultrasounds to detect 3D ridges of fingerprints

Samsung Electronics will roll out a software patch to fix problems with its flagship Galaxy S10 smartphone's fingerprint recognition, the South Korean tech giant said on Thursday. The Samsung Galaxy S10 series phones use an ultrasonic in-display fingerprint sensor, which Samsung has called a "revolutionary new biometric authentication feature". The scanner sends ultrasounds to detect 3D ridges of fingerprints to recognise users quickly, according to Samsung.

A British user told the Sun newspaper earlier this week that a bug on her Samsung Galaxy S10 allowed it to be unlocked regardless of the biometric data registered in the device.

After buying a third-party screen protector off eBay, her husband was able to unlock her Samsung Galaxy S10 using his fingerprint, even though it was not registered.

"Samsung Electronics is aware of the case of the S10's malfunctioning fingerprint recognition and will soon issue a software patch," the company said in a statement.

South Korea's online-only KaKaobank, which has Kakao as a major shareholder, told customers to switch off Galaxy 10 fingerprint recognition to log in to its services until the issue is resolved. Samsung Galaxy S10 series was launched in March.

© Thomson Reuters 2019

Samsung Galaxy S10

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Sturdy and compact
Very good cameras
Powerful SoC

Bad
Gets warm under heavy load
Hole-punch design might not appeal to everyone

Read detailed Samsung Galaxy S10 review

Display 6.10-inch

Processor Samsung Exynos 9820

Front Camera 10-megapixel

Rear Camera 12-megapixel + 12-megapixel + 16-megapixel

RAM 8GB

Storage 128GB

Battery Capacity 3400mAh

OS Android 9.0

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