Google Pixel 7 Series Users Complain Of Poor Video Call Quality: Report

Videos received from Pixel 7 are allegedly noticeably blurrier and appear smudged.

Written by Sucharita Ganguly, Edited by Richa Sharma | Updated: 13 January 2023 18:29 IST

Google Pixel 7 Series Users Complain Of Poor Video Call Quality: Report

Photo Credit: Google

Google Pixel 7 and Pixel 7 Pro launched in India in October 2022

Highlights

Pixel 7, Pixel 7 Pro are powered by Tensor G2 SoC
Google offered replacements for previous complaints of glass shattering
The firm is yet to respond to these newer complaints

Google Pixel 7 users had earlier complained of problems with the devices and the material being defective. Several users have now newer complaints on a functional level. The video call quality on Pixel 7 phones is reportedly very poor. During video calls across multiple apps, including Google Meet, the video quality is said to be relatively below par compared to that of other smartphones in the same range. Even the videos received from Pixel 7 are allegedly noticeably blurrier and appear smudged.

A Reddit user, as reported by the Android Police, claimed that the video call quality on their Pixel 7 is weaker as compared to that of much older devices. They say that the quality is lower on various apps, including Google Meet. The Pixel 7 owner originally thought the issue was with the Google Meet app. To test, the user installed Google Meet on a Pixel 3 XL and a 2018 iPad Pro. Both systems' video calls were much sharper and clearer than the Pixel 7, as per the post.

Dozens of other Android users commented on the post, where a Pixel 7 Pro owner stated that video calls on Instagram, WhatsApp, Telegram, and Google's own app were also blurry. According to the same user, the quality problem was present on both the front and back cameras, so there was no way to avoid it while making a video call on the Pixel 7 Pro.

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According to one user, none of the apps utilised the correct camera API, resulting in the reduced quality. Given the exceptional quality of the photos and videos captured by the Pixel 7's camera outside of video calls, the software is the most obvious suspect behind this issue.

Several Twitter users also had similar complaints. One user tweeted asking, “My front camera is really blurry when in a video call on Google Meet with my Pixel 7 Pro. Is there any way to fix this?” Another user asked for a replacement for her Pixel 7 device. These complaints go back as far as December 2022.

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In December last year, many Pixel 7 users complained about the rear camera glass shattering without reason. Several Reddit and Twitter users reported that the cameras on their Google Pixel 7 devices were breaking or shattering without any drops. According to a few users, at the time it seemed like a material defect in the phone. An affected user was reportedly offered a replacement product by Google.

Are the Pixel 7 and 7 Pro the best in their segment? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.

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Google Pixel 7 Pro

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Sharp, 120Hz display
Good quality cameras
Good gaming performance
Bloatware-free software, timely updates
Premium design, IP68 rating

Bad
Gets warm under load
No bundled charger
Underwhelming battery life
Relatively slow charging

Read detailed Google Pixel 7 Pro review

Display 6.70-inch

Processor Google Tensor G2

Front Camera 10.8-megapixel

Rear Camera 50-megapixel + 48-megapixel + 12-megapixel

RAM 12GB

Storage 128GB

OS Android 13

Resolution 1440x3120 pixels

More Google mobiles Google mobiles price in India

Google Pixel 7

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Sharp, 90Hz display
Good quality cameras
Good gaming performance
Bloatware-free software, timely updates
Good battery life
IP68 rating

Bad
Video recording could be better
Gets warm under load
No bundled charger
Relatively slow charging

Read detailed Google Pixel 7 review

Display 6.30-inch

Processor Google Tensor G2

Front Camera 10.8-megapixel

Rear Camera 50-megapixel + 12-megapixel

RAM 8GB

Storage 128GB

OS Android 13

Resolution 1080x2400 pixels

More Google mobiles Google mobiles price in India

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Further reading: Google Pixel 7, Google Pixel 7 Pro, Google

Sucharita Ganguly

Email Sucharita Ganguly

Sucharita is a writer with Gadgets 360 and is mostly found playing with her cat in her free time. She has previously worked at breaking news desks across organizations. Powered by coffee, The Beatles, Bowie, and her newfound love for BTS, she aims to work towards contributing to a better media environment for women and queer folk. More