OnePlus 9, OnePlus 9 Pro Users Facing Low-Storage Issues Due to Preloaded App

OnePlus users suggest some other OnePlus phones - including the OnePlus Nord 2 - may be also affected by similar issues.

By Jagmeet Singh | Updated: 24 August 2021 14:24 IST

OnePlus 9, OnePlus 9 Pro Users Facing Low-Storage Issues Due to Preloaded App

OnePlus 9 and OnePlus 9 Pro users are apparently facing issues due to Media Storage app for some months

Highlights

OnePlus 9 and OnePlus 9 Pro users are facing low-storage problems
The issues appear to have been caused by the Media Storage app
OnePlus is yet to respond to user complaints and issue a fix

OnePlus 9 and OnePlus 9 Pro users are complaining about a low-storage issue on their devices apparently caused by a preloaded app called Media Storage. The app seems to act as a trash bin for the Gallery app. Some users have also said that the Media Storage app on their OnePlus phones is causing rapid battery drain as a result of consuming storage space as well as other hardware resources. However, OnePlus is yet to respond to user complaints and issue a fix.

As noticed by Artem Russakovskii of Android Police, the Media Storage app is consuming a large part of the internal storage on the OnePlus 9 and OnePlus 9 Pro. He tweeted to highlight that particularly in his case the app started consuming nearly 126GB storage on his OnePlus 9 Pro.

“After emptying Gallery trash (225 photos, three videos), Media Storage data went from 126GB to 5GB,” he said.

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Now this is a head-scratched. I've finally come close to filling up the 256GB storage on my @oneplus 9 Pro.

So I ran the usual Google Photos cleanup which said it'd remove over 100GB of data.

But after it was done, I'm still close to full. What gives? pic.twitter.com/fmxdiRoQLU
— Artem Russakovskii (@ArtemR) August 21, 2021

Russakovskii is not the only one affected as many such users have reported similar storage issues on the OnePlus Community forums and Reddit.

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Interestingly, the storage issues seem to be not that new as the user complaints on both OnePlus Community forums and Reddit are from April. It, however, appears that due to the fact that the OnePlus 9 and the OnePlus 9 Pro have plenty of storage, many users wouldn't have initially notice the issues.

The Media Storage app seems to be running in the background to keep a record of the deleted photos and videos from the Gallery app. This is resulting in not just scarcity of the built-in storage but also sudden slowdowns on the phones. It is also bringing battery draining problems in some cases, as mentioned by some users on Twitter.

It is currently unclear whether the issues with the Media Storage app are limited to the OnePlus 9 and OnePlus 9 Pro or are also affecting other OnePlus phones. Some user reports on Twitter suggest the latter, who claimed the battery draining problems due to the app were also affecting OnePlus 7 Pro and the newly launched OnePlus Nord 2 smartphones. On the basis of current reports, it also appears that the reported problems are related to a software bug that could be resolved through an update.

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@OnePlus_IN OnePlus 7 pro battery major issue..
Media storage is draining too much battery since last update almost 40-50 percent
Please fix this issue @oneplus @OnePlus_Support @OnePlusSecurity
— ANKIT (@ANKIT3449) June 20, 2021

The way my #OnePlusNord2 is draining battery for media storage, I fear it may blast. Something is wrong with storage. @OnePlus_IN
— nishat (@nishatent) August 3, 2021

Gadgets 360 has reached out to OnePlus for a comment on the issues with the Media Storage app and will update this space when the company responds.

Meanwhile, some of the affected users — like Russakovskii — have said that the storage problem could be fixed by emptying the ‘Recently Deleted' trash folder of OnePlus' Gallery app.

Is OnePlus cannibalising itself with the Nord 2 5G? We discussed this and more on Orbital, the Gadgets 360 podcast. Orbital is available on Apple Podcasts, Google Podcasts, Spotify, Amazon Music and wherever you get your podcasts.

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OnePlus 9

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Good ergonomics
Competent ultra-wide camera
Vivid 120Hz display
Speedy overall performance

Bad
Lacks IP rating, wireless charging
Average selfie camera
No OIS for main camera
Plastic frame instead of metal

Read detailed OnePlus 9 review

Display 6.55-inch

Processor Qualcomm Snapdragon 888

Front Camera 16-megapixel

Rear Camera 48-megapixel + 50-megapixel + 2-megapixel

RAM 8GB, 12GB

Storage 128GB, 256GB

Battery Capacity 4500mAh

OS Android 11

Resolution 1080x2400 pixels

More OnePlus mobiles OnePlus mobiles price in India

OnePlus 9 Pro

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Excellent build quality
50W wireless charging
Competent rear cameras
Good overall performance
Vivid display

Bad
Occasional overheating in camera app
Minor software bugs
Underwhelming selfie camera

Read detailed OnePlus 9 Pro review

Display 6.70-inch

Processor Qualcomm Snapdragon 888

Front Camera 16-megapixel

Rear Camera 48-megapixel + 50-megapixel + 8-megapixel

RAM 8GB, 12GB

Storage 128GB, 256GB

Battery Capacity 4500mAh

OS Android 11

Resolution 1440x3216 pixels

More OnePlus mobiles OnePlus mobiles price in India

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