OnePlus 8 Pro ‘Black Crush’ Display Problem Not a 'Hardware' Issue, Company Clarifies

A OnePlus support executive was reported to have pointed out that this ‘black crush’ issue may be a hardware defect.

By Tasneem Akolawala | Updated: 7 May 2020 14:28 IST

OnePlus 8 Pro ‘Black Crush’ Display Problem Not a 'Hardware' Issue, Company Clarifies

OnePlus 8 Pro users will get a fix in the next OxygenOS update

Highlights

OnePlus says the ‘black crush’ issue will be fixed via a software update
Few OnePlus 8 Pro users are facing a ‘green tint’ issue on the display
OnePlus 8 Pro is yet to be made available in India

OnePlus 8 Pro users have been reporting of a ‘Black Crush' display issue since last month, claiming that they were able to spot grainy-pixelated frames on the screen after disabling the DC Dimming option. A OnePlus support executive was recently reported to have pointed out that this issue may be a hardware defect, and the company is looking to offer options like repair, refund, and replacement for affected units. However, refuting these claims, OnePlus has now confirmed to Gadgets 360 that the ‘Black Crush' issue is a software defect and not a hardware one.

“We are looking into the 'black crush' issue which we aim to address in the upcoming OxygenOS update. Please stay tuned for more information,” the company told Gadgets 360. With this, OnePlus refutes all claims of it being a hardware issue. The company has been trying to resolve the ‘black crush' and the ‘green tint' issue via several updates since last month. It rolled out the OxygenOS 10.5.5 and OxygenOS 10.5.6 updates recently, but the problems still persisted for few users.

OnePlus 8 Pro Display Plagued by ‘Green Tint', ‘Black Crush' Issues, Fix Incoming

OnePlus says that it looks to resolve this issue with the upcoming OxygenOS update, but it remains to be seen if it succeeds this time around. There is no word from the company as to when the next update will be rolled out. Beside the ‘black crush' issue, there is also a ‘green tint' issue that some users are facing. A green colour hue can be seen on the OnePlus 8 Pro display when the brightness is reduced. The company should look to address this issue in its next update as well.

OnePlus 8 Pro ‘Black Crush' Problem Said to a 'Hardware Issue,' Repair and Refund Options Offered

OnePlus 8 Pro and OnePlus 8 were launched earlier in April, and their price in India starts at Rs. 41,999. While the price of the OnePlus 8 series is known, its availability on Amazon India is pegged for some time in May.

Will OnePlus 8 series be able to take on iPhone SE (2020), Samsung Galaxy S20 in India? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts or RSS, download the episode, or just hit the play button below.

OnePlus 8 Pro

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Excellent build quality, IP68 rating
Bright, fluid display
Very good rear cameras
Solid overall performance
Great battery life
Fast wireless charging

Bad
Selfie camera could be better
Excessive rear camera bulge

Read detailed OnePlus 8 Pro review

Display 6.78-inch

Processor Qualcomm Snapdragon 865

Front Camera 16-megapixel

Rear Camera 48-megapixel + 8-megapixel + 48-megapixel + 5-megapixel

RAM 8GB

Storage 128GB

Battery Capacity 4510mAh

OS Android 10

Resolution 1440x3168 pixels

More OnePlus mobiles OnePlus mobiles price in India

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