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OnePlus 7 Pro Users Report ‘Phantom Touch’ Display Issue, Fix Incoming

OnePlus 7 Pro Users Report ‘Phantom Touch’ Display Issue, Fix Incoming

OnePlus 7 Pro sales exceeded CNY 1 billion in one minute in first sale in China

By Tasneem Akolawala | Updated: 25 May 2019 13:28 IST

OnePlus 7 Pro Users Report ‘Phantom Touch’ Display Issue, Fix Incoming

OnePlus 7 Pro was launched earlier this monh

Highlights

OnePlus 7 Pro users reported of randomly processed taps
This error is being called Phantom or Ghost Touch issue
OnePlus bug report suggests a fix is in the works

OnePlus 7 Pro users are reporting of a display problem that is plaguing many units. The news follows camera complaints that will be fixed by an upcoming update. Users affected by the touch issue are calling it the OnePlus 7 Pro Phantom Touch or Ghost Touch issue and the touchscreen is randomly processing non-existent taps. Separately, the OnePlus 7 Pro has now ran out of stock in China with the sale on May 21 exceeding CNY 1 billion ($144 million) in just one minute. OnePlus did not have enough stock prepared, and did not anticipate the phone to be this successful in the home market.

Talking about the issue at hand, several users have now taken to the forums to confirm that they are plagued with the Phantom Touch issue on their OnePlus 7 Pro. The issue is easily triggered by using the CPU-Z app, but Android Police reports that it was able to reproduce the error while working on Chrome and other apps as well. XDA Developer's Marchena also published a video wherein the phone was randomly processing taps while using the Reddit app as well.

Judging by the thread comments on the forum, not all users are plagued by the issue. A bug report suggests that the company is aware of the issue and is looking to bring a fix soon.

Separately, the OnePlus 7 Pro has been reported to have done exceedingly well in the home market, with the first sale figures exceeding CNY 1 billion in one minute on JD.com, making it the best-selling product on the website. GizChina reports that OnePlus has now suffered from insufficient stocking in its home market due to less estimation of demand. OnePlus CEO Pete Lau has urgently given orders to transfer phones sent overseas to the domestic market.

The report states that all the phones sold in China via May 23 sale will not be shipped until June 1. Lau said that efforts are being made to adjust production plans, redistribute the supply of various regions, and meet the needs of Chinese users at the fastest speed. Furthermore, OnePlus is sending an invitation code to users for now, and is promising shipments within 20 days.

OnePlus 7 Pro

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Premium build
Vivid and immersive display
Powerful stereo speakers
Snappy UI and app performance
Useful secondary cameras
Good battery life

Bad
Heavy
Inconsistent AF in macros
4K videos have oversaturated colours
Mediocre low-light video performance
No wireless charging

Read detailed OnePlus 7 Pro review

Display 6.67-inch

Processor Qualcomm Snapdragon 855

Front Camera 16-megapixel

Rear Camera 48-megapixel + 8-megapixel + 16-megapixel

RAM 12GB

Storage 256GB

Battery Capacity 4000mAh

OS Android 9.0 Pie

Resolution 1440x3120 pixels

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