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OnePlus 6, OnePlus 6T Users Complain of Distorted Audio in Select Third Party Apps

OnePlus 6, OnePlus 6T Users Complain of Distorted Audio in Select Third-Party Apps

By Tasneem Akolawala | Updated: 10 May 2019 11:32 IST

OnePlus 6, 6T users experience low-quality audio during calls

Highlights

OnePlus 6, 6T users report of distorted audio while using WhatsApp
This issue interferes with audio and video calls made from select apps
This is reportedly due to the top microphone used as the main one

After the rapid battery drain issue, OnePlus 6 and OnePlus 6T users are now reporting of an audio issue on their phones. Apparently, users are experiencing distorted, low-quality, and tinny audio while using select third-party apps. While this issue has plagued mostly OnePlus 6 and OnePlus 6T users, it seems that some OnePlus 5T users are also experiencing the same issue. What's even more interesting is that users claim that this issue has been around since mid-last year, ever since they purchased the OnePlus 6 in June.

Most users have taken to the OnePlus forums and Reddit to complain about this issue. They are experiencing distorted, low-quality, and tinny audio while using third-party apps like Snapchat, Facebook Messenger, and WhatsApp - especially during audio and video calls. Interestingly, not all third-party apps are affected by this issue, for example, audio on Instagram works absolutely fine. One user claims that this issue is largely due to the fact that these apps use the top microphone as the main one, which is meant for noise cancellation purposes, and not the bottom one. If this is indeed the issue, OnePlus should be able to solve it with a software update. Android Police was the first to report about the issue.

However, this issue hasn't been resolved ever since it cropped up last year. OnePlus hasn't even acknowledged it, and there's no clarity on whether they are working on it or not. We have contacted OnePlus regarding the matter and will update this copy as and when we hear back. As mentioned, mostly all OnePlus 6 and OnePlus 6T users seem to be affected, but a handful of OnePlus 5T and even OnePlus 3 users are reporting of a similar issue.

OnePlus recently also halted the rollout of the latest OxygenOS Open Beta updates for the OnePlus 5 and OnePlus 5T after some users complained that the new versions bricked their devices. The Open Beta updates for the OnePlus 6 and OnePlus 6T were also pulled.

OnePlus 6

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Looks great
Excellent performance
Useful software customisations

Bad
Average camera quality
No wireless charging or weatherproofing

Read detailed OnePlus 6 review

Display 6.28-inch

Processor Qualcomm Snapdragon 845

Front Camera 16-megapixel

Rear Camera 16-megapixel + 20-megapixel

RAM 8GB

Storage 128GB

Battery Capacity 3300mAh

OS Android 8.1 Oreo

Resolution 1080x2280 pixels

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OnePlus 6T

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Looks good
Big, vibrant screen
All-day battery life
Excellent, up-to-date software

Bad
Disappointing low-light camera quality
Awkward and slow fingerprint sensor
No IP rating, wireless charging, or 3.5mm jack

Read detailed OnePlus 6T review

Display 6.41-inch

Processor Qualcomm Snapdragon 845

Front Camera 16-megapixel

Rear Camera 16-megapixel + 20-megapixel

RAM 8GB

Storage 128GB

Battery Capacity 3700mAh

OS Android 9.0

Resolution 1080x2340 pixels

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