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OnePlus 5 Emergency Call Issue to Be Fixed via Software Update [Now Rolling Out]

OnePlus 5 Emergency Call Issue to Be Fixed via Software Update [Now Rolling Out]

By Ketan Pratap | Updated: 20 July 2017 20:16 IST

Highlights

OnePlus confirms software update for OnePlus 5
The update will aim to fix emergency calling issue
Users earlier reported their phone reboots when they dial 911

Several OnePlus 5 users recently reported a bug that prevented them from making emergency calls. According to the users, the OnePlus 5 smartphone rebooted every time an emergency number was dialled. OnePlus had earlier said it is "looking into the issue" and now it has confirmed that it has been testing a software update that fixes the problem.

Update: The fix is now rolling out via an OTA update for the OnePlus 5.

In a statement, OnePlus said, "We have been in touch with the customer and have tested a software update that has resolved the issue. We will be rolling out the software update shortly."

Unfortunately, it remains unclear what caused the issue on the OnePlus 5 (Review) units. Notably, the reboot issue was only experienced by select customers. When we checked our OnePlus 5 India unit following the same steps then we didn't face the aforementioned issue.

OnePlus in an earlier statement to Gadgets 360 had asked affected OnePlus 5 users to contact the company at support@oneplus.net.

The issue now seems to be related to software though it's unfortunate that it was experienced by some users as emergency number could be the only help someone gets in a dire situation.

The OnePlus 5 smartphone is less than a month old, and there have been several issues that have been reported so far. Some OnePlus 5 experienced "jelly-scrolling" bug that rendered the interface incorrectly when scrolling through a webpage or app. Another issue reported was the phone unable to adjust stereo left and right audio channels when the orientation of the smartphone was reversed. In a separate issue, an Indian user alleged that his OnePlus 5 unit shipped without physical volume buttons.

OnePlus 5

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic and light
Good primary camera
Very good system and app performance
Fast charging works very well
Handy software features

Bad
Uninspiring design
Weak sunlight legibility
Dual camera setup feels half-baked
No stabilisation at 4K

Read detailed OnePlus 5 review

Display 5.50-inch

Processor Qualcomm Snapdragon 835

Front Camera 16-megapixel

Rear Camera 16-megapixel

RAM 6GB

Storage 64GB

Battery Capacity 3300mAh

OS Android 7.1.1

Resolution 1080x1920 pixels

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Further reading: OnePlus, OnePlus 5, Android, Smartphones, Mobiles

Ketan Pratap

Email Ketan

Ketan Pratap is the editor at Gadgets 360 - with over 12 years of experience covering the technology domain. With a breadth and depth of knowledge in the field, he's done extensive work across news, features, reviews, and opinion pieces. But what's truly inspiring about Ketan is how he spends his free time. He's often found gazing at snow-capped mountains from over 20,000 feet while sitting on the hood of his car, taking in the breathtaking beauty of nature. His passion for the great ...More