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OnePlus 5, OnePlus 5T Get a Fix for HD Content Streaming, But It Isn't via OTA Update

OnePlus 5, OnePlus 5T Get a Fix for HD Content Streaming, But It Isn't via OTA Update

By Jagmeet Singh | Updated: 26 February 2018 00:41 IST

Highlights

OnePlus has addressed the HD streaming issue
The issue was affecting OnePlus 5 and OnePlus 5T
Customers need to mail their affected devices to fix the problem

More than a couple of months after it was reported online, OnePlus is now eventually addressing an odd issue that was preventing HD streaming of content on OnePlus 5 and OnePlus 5T. The issue, which was mainly affecting HD streaming of content through platforms such as Amazon Prime Video, Google Play Movies, and Netflix, can be resolved by mailing the affected OnePlus handset back to the company. It is worth pointing out that the company is bearing the courier cost but only for customers in its service regions, including North America, Europe, India, and China.

A OnePlus community manager, David Y, in a statement to its official forums confirmed the fix and revealed the workaround. "Due to security processes involved with updating the devices, we can only deliver the update via a physical connection from an authenticated PC. If you are interested in this update, please contact our CS (customer service) team for more information. We're covering the courier costs for the OnePlus 5 and OnePlus 5T customers who would like the update, as you will need to send your device to us to update," the statement reads.

OnePlus is assuring that the affected devices will be updated and returned back to customers "in no more than five working days" from the time they were received by the customer service team. However, the company isn't extending the update process for customers who're outside its service regions. Thankfully, if you're in one of the service regions, then you can opt for the update without spending any courier cost. Having said that, it is important to note that there aren't any concrete details whether the update process will wipe the personal content stored on the devices.

Back in December, users reported on the OnePlus forums that the OnePlus 5 and OnePlus 5T weren't able to stream HD content from renowned services such as Amazon Prime Video and Netflix. The cause that was resulting in the limitation was found to be the lack of Google's Level 1 Widevine DRM that most of the popular services use to protect copyrights. Since the OnePlus models included Level 3 Widevine DRM, they are so far able to only stream SD content.

OnePlus 5

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic and light
Good primary camera
Very good system and app performance
Fast charging works very well
Handy software features

Bad
Uninspiring design
Weak sunlight legibility
Dual camera setup feels half-baked
No stabilisation at 4K

Read detailed OnePlus 5 review

Display 5.50-inch

Processor Qualcomm Snapdragon 835

Front Camera 16-megapixel

Rear Camera 16-megapixel

RAM 6GB

Storage 64GB

Battery Capacity 3300mAh

OS Android 7.1.1

Resolution 1080x1920 pixels

More OnePlus mobiles OnePlus mobiles price in India

Choose a variant

OnePlus 5T

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Large, bright and clear screen
Great battery life
Useful software features
Very good performance

Bad
Photo quality in daylight could be better
No weatherproofing or wireless charging
Android 8.0 update will take months

Read detailed OnePlus 5T review

Display 6.01-inch

Processor Qualcomm Snapdragon 835

Front Camera 16-megapixel

Rear Camera 16-megapixel + 20-megapixel

RAM 6GB

Storage 64GB

Battery Capacity 3300mAh

OS Android 7.1.1

Resolution 1080x2160 pixels

More OnePlus mobiles OnePlus mobiles price in India

Choose a variant

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