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Nothing Phone 1 Quality, Build Issues Pile Up; Customers Complain of Replacement Problems as Well: Reports

Nothing Phone 1 users are complaining about the alignment of the wiring tape.

Nothing Phone 1 Quality, Build Issues Pile Up; Customers Complain of Replacement Problems as Well: Reports

Photo Credit: Nothing

Nothing Phone 1 received its first update before the phone went on sale

Highlights
  • Nothing Phone 1 customer complained about getting a damaged replacement
  • Flipkart supposedly failed to accept a replacement request for Phone 1
  • Nothing Phone 1 users previously faced green screen tint error

Nothing Phone 1 was launched in India and worldwide earlier this month on July 12. It has been only a few days since the phone went on sale in the country and reportedly several customers have started complaining of experiencing similar design and quality issues. Notably, a couple of users were spotted experiencing issues with the alignment of the wire tape in the Black variant of the Nothing Phone 1. In addition, some users have complained about Flipkart not registering their replacement requests. In a statement to Gadgets 360, the company responded to the issues.

As per a report by 91Mobiles, a customer took to Twitter to reveal several build quality issues visible on the rear panel of the Nothing Phone 1. There were purportedly alignment issues with the wiring tape, placement of the LED flash, and more.

The report also mentions that when trying to replace a faulty Nothing Phone 1, the publication was seemingly unable to place a return/ replacement request through Flipkart. Problems did not end for Nothing here, as another customer tweeted that the company supposedly shipped a damaged Nothing Phone 1 as a replacement. We reached out to Nothing to comment on the issues, were provided the following statement by a spokesperson:

"We're aware that a handful of our early customers were impacted, the scale of which is very low. Our standards are very high and this is not the experience we want any user to have. We apologise for any inconvenience caused. We are working hard to address all issues and the recent software update has helped recalibrate the display effect. "

It has been a rough couple of weeks for Nothing since the launch of the Nothing Phone 1. There were reports of the smartphone displaying a green tint on the screen for some users even before it officially went on sale. Others also complained of dead pixels around the hole-punch slot of the smartphone.

Nothing had to release the first update for the Nothing Phone 1 even before the smartphone went on sale. It included fixes for battery performance and an improved fingerprint unlocking experience. The update also added HDR10+ support. There was a second update only a few days later, that supposedly resolved a fingerprint sensor bug and battery life optimisations.


Is the Nothing Phone 1 worth it beyond its design choices? We discuss this on Orbital, the Gadgets 360 podcast. Orbital is available on Spotify, Gaana, JioSaavn, Google Podcasts, Apple Podcasts, Amazon Music and wherever you get your podcasts.
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  • REVIEW
  • KEY SPECS
  • NEWS
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Premium build quality, unique design
  • Vivid 120Hz OLED display
  • Wireless charging and IP53 rating
  • Decent battery life
  • Clean software, snappy performance
  • Very good primary camera
  • Bad
  • Secondary cameras struggle in low light
  • No bundled charger
Display 6.55-inch
Front Camera 16-megapixel
Rear Camera 50-megapixel + 50-megapixel
RAM 8GB, 12GB
Storage 128GB, 256GB
Battery Capacity 4500mAh
OS Android 12
Resolution 1080x2400 pixels
Comments

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Further reading: Nothing Phone 1, Nothing
Siddhant Chandra
Siddhant Chandra is a Consultant Sub Editor at Gadgets 360. This is his first foray into the tech space, having made the switch from travel. He holds a keen interest in keeping up with the latest hardware and software developments in the gaming industry. After work, you can mostly find him playing CS:GO with his buds, where he has clocked over 3K hours. You can reach him at siddhantc@ndtv.com. More
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