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iPhone XS Charging Issues Reported by Some Users; Older Models Also Seem Impacted

iPhone XS Charging Issues Reported by Some Users; Older Models Also Seem Impacted

By Ankit Chawla | Updated: 1 October 2018 11:31 IST

Photo Credit: YouTube/ Unbox Therapy

Dozens of users are having charging issues with different configurations and colours of the iPhone XS Max

Highlights

iPhone XS, XS Max were released late last month
Dozens of users are experiencing issues with their units
Apple hasn't acknowledged an issue yet

The iPhone XS and iPhone XS Max were showcased to the world in mid-September, and later went on sale in certain markets by the end of last month. Now that millions of Apple fans around the world have their hands on the latest and greatest from Apple, issues are being reported by some users, as everyone gets familiar with their units. The most recent development states that some of the new phones are not charging automatically even when plugged into a power source, and require some sort of manual input from the user to initiate charging. Let’s get into the details of a potential iPhone XS and iPhone XS Max ‘charge-gate’.

It all started with a post on Apple’s Communities portal on September 24, when a user claimed a Lightning port charging issue with his newly bought iPhone XS Max. “I connect the Lightning cable to my phone to charge and most of the time it’s automatically charges. However I’ve noticed several times plugging the phone in and no charge comes up. Tried unplugging and plugging back in, sometimes it’ll work [sic].” He goes on to mention that keeping the unit untouched doesn’t work and he has to illuminate the screen for the charging icon to pop up. Having used only Apple-branded cables to charge the phone, he believes that this could either be a port issue or something related to software.

There seemed to be no charging issues with the iPhone XS Max variant we tested, which was with the Apple-branded 12W charger.

Ever since the post last week, dozens of users have commented with similar issues mostly regarding different configurations and colour variants of the iPhone XS Max. However, heading over to Reddit, where a similar thread was created over the weekend, the picture seems to change a bit.

“My iPhone X did this also, so it’s not just the iPhone XS. I chalked it up to their USB security updates,” mentions a user. Following that are few comments about these issues popping up on older iPhones like the iPhone 6s and iPhone 7 Plus. 9to5Mac adds that some users report issues on iPad models as well, apart from the iPhone XS.

The post has since been picked up by popular YouTuber Unbox Therapy who performed his own test to verify the issue. What his findings reveal is that while the iPhone X and iPhone XS respond normally to the Lightning cable, the iPhone XS Max only displays the charging icon when tapped to wake.

Apple has not responded to the ‘charge-gate’ issue yet, but this could certainly be linked to the latest iOS 12 update. If that is indeed the case, a simple software update might be the solution for this issue.

Apple iPhone XS

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Best-in-class performance
Excellent cameras
Superb display
Dual SIM support is finally an option
Regular, timely software updates

Bad
Expensive
Dual SIM support is limited
First-party apps not great in India
Fast charger not bundled

Read detailed Apple iPhone XS review

Display 5.80-inch

Processor Apple A12 Bionic

Front Camera 7-megapixel

Rear Camera 12-megapixel + 12-megapixel

Storage 64GB

OS iOS 12

Resolution 1125x2436 pixels

More Apple mobiles Apple mobiles price in India

Choose a variant

Apple iPhone XS Max

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Best-in-class performance
Excellent cameras
Superb display
Dual SIM is finally an option
Great battery life
Regular, timely software updates

Bad
Expensive
Some might find it bulky
Dual SIM support is limited
First-party apps not great in India
Fast charger not bundled

Read detailed Apple iPhone XS Max review

Display 6.50-inch