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iPhone 7, iPhone 7 Plus Users Complain of Lightning EarPods Issue; Apple Promises Fix

iPhone 7, iPhone 7 Plus Users Complain of Lightning EarPods Issue; Apple Promises Fix

By Sanket Vijayasarathy | Updated: 20 September 2016 12:05 IST

Highlights

Bug affects both the bundled Lightning EarPods and third-party headsets
The glitch appears to disable in-line controls on the connected headset
Apple has acknowledged the issue and is working on a fix

After reports of a bug that causes a loss in cellular service after disabling Airplane Mode on the new iPhone 7 and iPhone 7 Plus, some more glitches have reportedly been found on Apple's latest offerings. This time the glitch pertains to the Lightning port, which appears to disable in-line controls on the connected headset after a period of no playback. Apple has acknowledged the issue, and says a fix will be issued via a software update.

Reported by several iPhone 7 and iPhone 7 Plus users across the Web, the bug affects both the bundled Lightning EarPods and third-party headsets that are connected via the Lightning-to-3.5mm Headphone Jack Adapter. The issue reportedly occurs when the smartphone's display is off for five minutes, with the headset connected but not playing back audio during that time. After this point, audio playback will work, but users cannot adjust the volume, activate Siri, or answer calls using the in-line controls on the EarPods or third-party headsets.

(Also see: iPhone 7, iPhone 7 Plus India Price, Release Date And More)

Furthermore, the glitch is an on and off thing in that the issue is not persistent. Those experiencing the issue can remove and plug in the affected headset again. This is an easy, temporary fix but it doesn't solve the underlying problem, which appears to be a software issue related to Lightning port power-saving features.

Apple has acknowledged the issue and is working on a fix that should be brought to users via a software update in the near future, an Apple representative confirmed to Business Insider.

The Cupertino giant controversially dropped the 3.5mm headphone jack with the launch of the iPhone 7 and iPhone 7 Plus in September, though Apple wasn't the first to do so - though it claims it required "courage" to make the decision. Other major brands like Lenovo quietly did away with the headphone jack a month before with some models of the Moto Z.

(Also see: iPhone 7 Drops the 3.5mm Headphone Jack: Pros and Cons)

The decision to drop the iconic headphone jack came from Apple's need to free up space for newer technologies and to make use of the Lightning port for higher quality audio output. The dual-camera setup, Taptic engine for the pressure sensitive button, water resistance and a 14 percent bigger battery were all made possible by the removal of the 3.5mm port, according to Apple's own claims. Of course, teething issues like these do not help making the decision to drop the 3.5mm headphone jack acceptable to customers.

Apple iPhone 7

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Best-in-class performance
Good battery life
Improved cameras
iOS 10, timely updates

Bad
Low light camera performance not best in class

Read detailed Apple iPhone 7 review

Display 4.70-inch

Processor Apple A10 Fusion

Front Camera 7-megapixel

Rear Camera 12-megapixel

RAM 2GB

Storage 32GB

Battery Capacity 1960mAh

OS iOS 10

Resolution 750x1334 pixels

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Choose a variant

Apple iPhone 7 Plus

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Great performance
Dual camera
Excellent battery life
Improved cameras
iOS 10, timely updates

Bad
Low light camera performance not best in class
Expensive
Ungainly

Read detailed Apple iPhone 7 Plus review

Display 5.50-inch

Processor Apple A10 Fusion

Front Camera 7-megapixel

Rear Camera 12-megapixel

RAM 3GB

Storage 32GB

Battery Capacity 2900mAh

OS iOS 10

Resolution 1080x1920 pixels

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Choose a variant

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