iPhone 12, iPhone 12 Pro Service Programme for ‘No Sound Issues’ Announced by Apple

iPhone 12 and iPhone 12 Pro models manufactured between October 2020 and April 2021 may be affected by the ‘no sound issues’.

By Vineet Washington | Updated: 28 August 2021 14:00 IST

iPhone 12, iPhone 12 Pro Service Programme for ‘No Sound Issues’ Announced by Apple

iPhone 12 series was launched in October last year

Highlights

iPhone 12 mini, iPhone 12 Pro Max not included in the programme
iPhone 12, iPhone 12 Pro users have been facing speaker issues
Apple says a component on the receiver module is the cause

iPhone 12 and iPhone 12 Pro service programme has been announced by Apple for users who are facing sound issues on their devices. Users had been complaining about facing issues with the speaker on their iPhone 12 series models while making calls, which the Cupertino-based giant has now acknowledged. Only iPhone 12 and iPhone 12 Pro models manufactured between October 2020 and April 2021 could be affected by this issue, as per Apple. This is the first service programme for the iPhone 12 series of phones that launched in October last year.

Apple has set up a support page for the ‘iPhone 12 and iPhone 12 Pro Service Program for ‘No Sound Issues'. Those who have been experiencing issues with their speakers will be able to get their smartphones serviced at no charge. Only iPhone 12 and iPhone 12 Pro models are included in this programme and Apple says that affected devices were manufactured between October 2020 and April 2021. The iPhone 12 mini and iPhone 12 Pro Max are not covered under this programme. The programme covers affected iPhone 12 or iPhone 12 Pro models for two years after the first retail sale.

Apple states that this issue may arise due to a component that might fail on the receiver module. That's about all the explanation Apple has given on it. The programme page reads, “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues.” It adds, “If your iPhone 12 or iPhone 12 Pro does not emit sound from the receiver when you make or receive calls, it may be eligible for service.”

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iPhone 12 and iPhone 12 Pro users that are affected by this issue can find an Apple Authorised Service Provider, make an appointment at an Apple Retail Store, or contact Apple Support to arrange mail-in service via the Apple Repair Center. Apple recommends backing up your iPhone before repair and states that if the phone has any damage like a cracked screen — and similar issues that may impair the ability to complete the repair — will have to be fixed beforehand.

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This is a worldwide Apple programme and it does not extend the standard warranty coverage of the iPhone 12 or iPhone 12 Pro. The company also states that it may restrict or limit repair to the original country or region of purchase.

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iPhone 12

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Very good build quality
Dolby Vision HDR video recording
Excellent cameras
Smooth performance in everyday use

Bad
Battery life could be better
Gets warm when stressed

Read detailed Apple iPhone 12 review

Display 6.10-inch

Processor Apple A14 Bionic

Front Camera 12-megapixel

Rear Camera 12-megapixel + 12-megapixel

Storage 64GB

OS iOS 14

Resolution 1170x2532 pixels

More Apple mobiles Apple mobiles price in India

iPhone 12 Pro

REVIEW
KEY SPECS
NEWS

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Solid build quality
Excellent display
Dolby Vision video recording
Snappy overall performance
All-day battery life

Bad
Heats up when gaming
Not differentiated much from iPhone 12
Not great value

Read detailed Apple iPhone 12 Pro review