iPhone 11 Users Facing Touchscreen Issues Can Get Free Display Replacement from Apple: How to Check Eligibility

iPhone 11 users will first need to check if they are eligible for the free replacement by entering their serial number on Apple’s website.

By Vineet Washington | Updated: 5 December 2020 11:16 IST

iPhone 11 Users Facing Touchscreen Issues Can Get Free Display Replacement from Apple: How to Check Eligibility

Apple says affected iPhone 11 models have an issue with the display module

Highlights

iPhone 11 users with touchscreen issues can get free screen replacement
Affected models were manufactured between November 2019 and May 2020
iPhone 11 users need to enter their serial number to check eligibility

iPhone 11 users experiencing touchscreen issues can now get a free screen replacement from Apple. The company has acknowledged that a small number of iPhone 11 displays “may stop responding to touch due to an issue with the display module”. Apple notes that the iPhone 11 modules manufactured between November 2019 and May 2020 may face these touchscreen issues and the company is offering free service to eligible customers. The company has put up a support page on its website to help affected customers find out if they are eligible for a replacement.

Apple has introduced an ‘iPhone 11 Display Module Replacement Program for Touch Issues' that will provide free service to iPhone 11 owners who have a glitchy touchscreen. iPhone 11 models manufactured between November 2019 and May 2020 may be affected by this issue and if it applies to your phone, head over to Apple support page where you will have and enter your phone's serial number to check. Apple says this issue is due to a problem with the display module.

To find your serial number, head to Settings > General > About. This programme is only valid for iPhone 11 users whose phones were manufactured between the aforementioned range. If you are eligible for the free service, you will need to either find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or get in touch with Apple for a mail-in service via the Apple Repair Center.

Apple recommends that you take a backup of your data before getting the touchscreen issue fixed. If your display is cracked, you may have to get that repaired before the touchscreen issue is fixed. The company says that it might limit the repair programme to the original region of purchase and that this programme will not extend the standard warranty coverage of the iPhone 11.

For iPhone 11 users who had been experiencing touchscreen issues before the programme rolled out and paid to get it fixed, will be eligible for a refund and can get in touch with Apple for it.

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iPhone 11

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Best-in-class performance
Excellent battery life
Great cameras
Night Mode is a welcome addition
iOS offers regular, timely updates

Bad
Low-resolution display
Slow bundled charger
No PiP or other software features that utilise the big screen

Read detailed Apple iPhone 11 review

Display 6.10-inch

Processor Apple A13 Bionic

Front Camera 12-megapixel

Rear Camera 12-megapixel + 12-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3110mAh

OS iOS 13

Resolution 828x1792 pixels

More Apple mobiles Apple mobiles price in India

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