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Huawei Mate 20 Pro Display Bleeding Issue Reported by Some Users, Replacements Promised in Some Regions

Huawei Mate 20 Pro Display Bleeding Issue Reported by Some Users, Replacements Promised in Some Regions

By Sumit Chakraborty | Updated: 5 November 2018 11:05 IST

Photo Credit: Huawei UK community forum

Huawei Mate 20 Pro display bleed issue leads to a green tint

Highlights

Huawei Mate 20 Pro suffering from display issues
Users are complaining about an issue that shows green tint on the display
Faulty phones in Finland will be replaced with new handsets

Some Huawei Mate 20 Pro users are complaining about screen bleeding issues with the smartphone. Huawei's latest premium flagship smartphone model, the Mate 20 Pro, comes with promising features such as triple cameras at the back, 7nm-based Kirin 980 processor, 40W battery for fast charging, and more. While the smartphone has been up for sale in select European markets for over a week now, a new development has now surfaced hat involves retail users in some places complaining about the screen bleeding issues.

As per user reports on Huawei community forum in the UK, the displays on a number of Huawei Mate 20 Pro units have a light bleeding issue that causes a distinguishable green tint. According to the users, the tint is usually noticeable around the edges of the display when viewing content with darker backgrounds. A user on the XDA Developers forum speculates that the issue has something to do with the glue that Huawei uses for the display. That's an issue that has plagued other handsets in the past as well.

According to a Reddit user, the Huawei Mate 20 Pro uses an OLED panel from either LG Display or a Chinese manufacturer and the issue is due to the LG OLED panels. Meanwhile, a Huawei UK Community Forum Manager responded to the complaints, saying, "The Mate 20 Pro uses an industry-leading flexible OLED screen featuring special design curved edges for an enhanced visual experience and holding comfort. This may lead to slight discolouration when viewed from different angles. In extremely dim lighting conditions, when the screen brightness is too low, or when using dark wallpapers, these differences can be exaggerated. If the colour cast affects your normal use, take your phone to an authorised Customer service Centre for assistance." It is worth noting that this is not an official statement from Huawei.

As per Finnish website SoumiMobili, faulty Huawei has promised a free-of-charge replacement of faulty Huawei Mate 20 Pro units in Finland. Elina Takala, Huawei's Director of Marketing and Communications, Finland, was quoted as saying, "We are investigating for a long time why a small part of phones have been green in some countries. In Finland, consumers get a new phone without charge if they have a faulty display."

Additionally, another user in the Huawei UK community forum claimed that when he visited the company's support branch, the staff said that they are aware of the issue and will replace the faulty handsets without any questions. However, he warned that any service centre wants to repair the handset, the users should decline and demand a full replacement.

Huawei P20 Pro

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Brilliant cameras
Up-to-date software
Good battery life
Premium design

Bad
Lacks Quad-HD display
No wireless charging

Read detailed Huawei P20 Pro review

Display 6.10-inch

Processor HiSilicon Kirin 970

Front Camera 24-megapixel

Rear Camera 40-megapixel

RAM 6GB

Storage 128GB

Battery Capacity 4000mAh

OS Android 8.1 Oreo

Resolution 1080x2240 pixels

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