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Pixel Users Facing Issues in Receiving Text Messages, Google Promises a Fix

Pixel Users Facing Issues in Receiving Text Messages, Google Promises a Fix

By Jagmeet Singh | Updated: 17 October 2017 16:53 IST

Highlights

Verizon-locked Google Pixel handsets are majorly impacted
The bug doesn't appear to be caused by Android Oreo
Google has confirmed the development of a fix

Several Google Pixel phone users have reported that they aren't able to receive text messages on their handsets. In response to the complaints on its product forums, Google has acknowledged the bug and confirmed a fix is on its way.

The issue, as first highlighted by a Verizon subscriber using an Android 8.0 Oreo-running Pixel XL, disables the functionality to receive text messages - without impacting the ability to send messages to other users. The user attempted to resolve the flaw by uninstalling all the installed apps and even disabling messaging apps, including Google Message and Verizon+. However, the tweaks didn't help to receive text messages.

It is unknown whether the flaw is impacting users on unlocked Pixel phones. Having said that, it does not seem to have been caused by the Android Oreo update that rolled out last month. "I would have thought the problem would manifest right after I installed the Oreo update, but that was weeks ago," one of the users posted on the forums.

Few users have resolved the text message issue by rebooting or factory resetting the device. However, a large number of users are still anticipating an update.

Google's Orrin Hancock responded to the forum posts by emphasising the development of a fix. "The team is aware of this issue and working towards a fix. Some of you have mentioned that rebooting or factory resetting the device resolved the issue. Definitely, try to reboot, and if you do a factory reset, make sure all your data/info is backed up," the community manager writes in his response to hundreds of complaints online.

This is not the first time when Pixel phones have been caught with some issues. Just last month, Pixel users with Android Oreo platform reported a couple of bugs that were conflicting with mobile data connectivity. One of those bugs was even consuming data when the devices were connected to a Wi-Fi network.

Google Pixel

KEY SPECS
NEWS
Variants

Display 5.00-inch

Processor Qualcomm Snapdragon 821

Front Camera 8-megapixel

Rear Camera 12.3-megapixel

RAM 4GB

Storage 32GB

Battery Capacity 2770mAh

OS Android 7.1

Resolution 1080x1920 pixels

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Choose a variant

Google Pixel XL

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Brilliant low-light photography
Fast modern processor
Great battery life
Google Assistant with localisations for India

Bad
Not very stylish or eye-catching
Expensive
No storage expansion

Read detailed Google Pixel XL review

Display 5.50-inch

Processor Qualcomm Snapdragon 821

Front Camera 8-megapixel

Rear Camera 12.3-megapixel

RAM 4GB

Storage 32GB

Battery Capacity 3450mAh

OS Android 7.1

Resolution 1440x2560 pixels

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Choose a variant

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