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Google Pixel 2 XL Users Report Performance Issues, Smartphone Said to Be Lagging

Google Pixel 2 XL Users Report Performance Issues, Smartphone Said to Be Lagging

By Sumit Chakraborty | Updated: 17 August 2018 18:32 IST

Highlights

Google Pixel 2 XL users are reporting performance issues
The biggest issue seems to be related to the camera
Google is said to have identified three possible causes to the issue

Google is expected to launch new smartphones in its Pixel 3 lineup later this year. While the tech giant readies to unveil new handsets, some Pixel 2 XL users are reporting performance issues in the 2017 smartphone. Over the course of a month, some users have been complaining about an apparent slowdown problem in the Pixel 2 XL. More notably, among the users who have reported the "lagging" issue are technology journalist Artem Russakovskii and YouTube reviewer Marquees Brownlee. Both the users have claimed that the Pixel 2 phones have become a lot slower in the year since their launch. In light of recent reports, Google is currently said to be investigating the issue.

Android Police founder Artem Russakovskii had raised the Google Pixel 2 XL issue in July, while YouTuber Marques Brownlee had highlighted some of the problems that he faced, in a video. Following this, other users have claimed, via Reddit and Twitter, apparent lag in animation and app performance. The biggest issue seems to be related to the camera in Pixel 2 XL. As per a video shared by Russakovskii, the smartphone takes roughly 10 seconds to open Google Camera using the power button double-tap gesture. He says that in the period, the handset gets frozen and the touch and swipe gestures do not work. Further, when the camera opens, switching to video takes another few seconds. As per a user, the recordings have a "choppy" quality to them.

In his tweets, Russakovskii mentioned a Marquees Brownlee's video that detailed his own experience with slow Pixel 2 phones. In the video, Brownlee had explained that the Pixel 2 became a lot slower and he had to replace it with the OnePlus 6.

Meanwhile, a Google engineer and public relations representative visited Russakovskii to assess the issue, he claimed. In a tweet, he said, "the phone was extremely laggy to the point that both of them were visibly surprised." While Russakovskii has not mentioned any response from Google, 9to5Google's Stephen Hall had tweeted that an anonymous source told him Google had "identified three possible causes" of the issue, and that one of them would "require hardware replacements."

Google Pixel 2 XL

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic design
Great cameras
Intelligent software features
Good battery life
Excellent performance

Bad
Annoying blue tint on display
Too expensive

Read detailed Google Pixel 2 XL review

Display 6.00-inch

Processor Qualcomm Snapdragon 835

Front Camera 8-megapixel

Rear Camera 12.2-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3520mAh

OS Android 8.0.0

Resolution 1440x2880 pixels

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