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Google Pixel 2, Pixel 2 XL Facing Issues With Bundled Headphone Adapters, Some Users Claim

Google Pixel 2, Pixel 2 XL Facing Issues With Bundled Headphone Adapters, Some Users Claim

By Ankit Chawla | Updated: 19 December 2017 16:07 IST

Highlights

The bundled USB Type-C to 3.5mm adapter not working for some users
Pixel forum thread consists of numerous users with the same issue
Android Oreo update has reportedly not fixed the issue

Woes for Google Pixel 2 and Pixel 2 XL owners seem endless, as multiple users have posted on the Pixel User Community forum about faulty headphone adapters that Google has bundled with both the smartphones.

The Pixel 2 and Pixel 2 XL, both, do not have a 3.5mm headphone jack and Google has bundled a USB Type-C to 3.5mm adapter to help users connect their 'legacy' headphones. But, the move seems to have proven ineffective as numerous users are reportedly experiencing audio issues with the adapter.

A user with the username 'Travia336' started a thread on the Pixel forum, back in October, highlighting this issue and comments filled it soon enough with users complaining about the issue even after two months of the original post.

Some users in the thread have reportedly received functional adapter replacements from Google while some are still waiting for a fix to this unusual issue. Few of the forum users have also offered solutions, one of which involves plugging the adapter into the phone first, then attaching the headphones. Replies to this solution, however, prove that it does not seem to work for most Pixel 2 owners in the thread.

One forum user, with username Nathan K, also suggested troubleshooting the adapter hardware by putting the Pixel 2 in Safe Mode. The user claims that there are some apps that can hijack the audio routing in Android and can cause weird behaviour.

Rebooting the phone, or rather harshly, performing a factory reset seems to be a solution that the majority of the users on the thread found to be effective. Recent comments talked about the issue getting fixed with Android 8.1 Oreo, although it still remained an issue as newer users keep updating the thread with issues in their Pixel 2.

The Pixel 2 and Pixel 2 XL have had their fair share of hardware and software issues ever since launch. From the screen burn-in issue to a clicking sound in the display and audio crashing in portrait mode, the release of the Pixel 2 duo has been filled with controversies related to quality issues. Reports of Pixel 2 XL units shipping without an Android operating system and the Pixel 2 not detecting voice input over Bluetooth are some of the software issues that Google has had to face.

The price of the USB Type-C to 3.5mm headphone adapter was also slashed to $9 (roughly Rs. 580), in October, after uproar related to its original pricing of $20 (roughly Rs. 1,280).

Google Pixel 2

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Comfortable form factor, lightweight
Great cameras
Intelligent software features
Excellent performance

Bad
Volume button feels stiff
Boring design

Read detailed Google Pixel 2 review

Display 5.00-inch

Processor Qualcomm Snapdragon 835

Front Camera 8-megapixel

Rear Camera 12.2-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 2700mAh

OS Android 8.0.0

Resolution 1080x1920 pixels

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Choose a variant

Google Pixel 2 XL

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic design
Great cameras
Intelligent software features
Good battery life
Excellent performance

Bad
Annoying blue tint on display
Too expensive

Read detailed Google Pixel 2 XL review

Display 6.00-inch

Processor Qualcomm Snapdragon 835

Front Camera 8-megapixel

Rear Camera 12.2-megapixel

RAM 4GB

Storage 64GB

Battery Capacity 3520mAh

OS Android 8.0.0

Resolution 1440x2880 pixels

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Choose a variant

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