Home
Mobiles
Mobiles News
BlackBerry service interrupted, hits India briefly

BlackBerry service interrupted, hits India briefly

By Ian Austen, The New York Times | Updated: 6 June 2012 17:17 IST

Highlights

A month after BlackBerry service crashed worldwide, stranding some customers for up to three days, the company said on Wednesday that some users were again experiencing service delays.

Wednesday brought more problems for Research in Motion, maker of the BlackBerry.

A month after BlackBerry service crashed worldwide, stranding some customers for up to three days, the company said on Wednesday that some users were again experiencing service delays.

And earlier in the day, Google said it would stop offering a Gmail application for BlackBerrys on Nov. 22. While the app will continue to function after that date, Google also plans to abandon support for it.

Tenille Kennedy, a spokeswoman for RIM, said the users whose service was affected on Wednesday were in Europe, the Middle East, India and Africa. That's the same part of the world where the failure of a major networking component led to last month's shutdown. The problem that time became worldwide as the buildup of undelivered data it created eventually overwhelmed all of RIM's network.

Speaking late on Wednesday afternoon, Ms. Kennedy said it was unclear how many users were affected or exactly what sort of delays they were encountering. Online postings by users indicated that they were unable to send or receive e-mail, and many found that Web browsing was either slow or impossible.

Early Wednesday evening, Ms. Kennedy said in an e-mail that services were back to normal in all regions. She did not offer an explanation for the outage. She emphasized that the trouble had appeared to be isolated to certain parts of the world.

RIM operates a proprietary, worldwide network to handle data traveling to and from BlackBerrys. For corporate users, the network creates a high degree of security. For all users, including consumers, the network has technologies that speed up Web browsing, lower wireless data bills and enable the company's BlackBerry Messenger instant messaging system. When, of course, everything functions properly.

The announcement about the Gmail apps on BlackBerrys was less significant than perhaps symbolic of growing competition between Google, which makes the Android smartphone operating system and which is acquiring Motorola Mobile, and other smartphone companies - even though BlackBerrys have suffered in some markets like North America because of a comparative lack of apps,

Since 2009, all BlackBerrys have shipped with software in their operating systems that supports a variety of Google services, including Gmail, Google calendar and contact syncing.

In a statement, RIM said, "The large majority of users who access Gmail on their BlackBerry smartphones" do so through RIM's software rather than Google's Gmail app. As well, BlackBerry users can also use Gmail through the browser on their phones although that can be a less than optimal experience on some models with small displays.

RIM said it would continue to expand and improve its operating support for Google products.

Earlier this month, Google introduced a Gmail app for Apple's iPhone and then withdrew it for repairs after the software proved flawed. As is the case with BlackBerrys, the iPhone's iOS operating system allows users to use Gmail without downloading any additional apps from Google.

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: BlackBerry, Blackberry service, RIM

Google's Chief Works to Trim a Bloated Ship

iPhone 4S fever hits Hong Kong

BlackBerry service interrupted, hits India briefly

Related Stories