Apple Faces GBP 750 Million Lawsuit Over iPhone Software Update in the UK

The complaint revolves around a power management tool included in a 2017 iPhone update.

Apple Faces GBP 750 Million Lawsuit Over iPhone Software Update in the UK

Apple has been accused of secretely slowing down older iPhone models

Highlights
  • Apple agreed to pay $500 million in the US in 2020
  • It was fined EUR 25 million by France in the same year
  • iPhone 6, iPhone 7, older iPhone model owners seek compensations

Apple is facing a £750 million (878 million euros, $918 million) lawsuit in Britain after a consumer rights champion on Thursday filed a claim accusing the US tech giant of secretly slowing down older iPhone models.

Justin Gutmann says Apple "throttled" the performance of older iPhone handsets after users installed upgrades that they were told would improve the performance of their device.

He claims Apple never told users that the update could slow their device and that the tool was introduced to mask the inability of older iPhone batteries to cope with the demands of newer operating systems.

Apple said in a statement that "we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades.

"Our goal has always been to create products that our customers love, and making iPhones last as long as possible is an important part of that," it added.

Gutmann's claim with the Competition Appeal Tribunal seeks damages for 25 million iPhone users to the tune of GBP 768 million (roughly Rs. 7,372 crore).

The complaint revolves around a power management tool included in a 2017 software update, which slowed down older iPhone models and prevented abrupt shutdowns as they struggled with the overhead of a new operating system.

Gutmann says Apple never told users that the update could slow a user's device and claims the tool was introduced to prevent costly repairs or recalls.

"Instead of doing the honourable and legal thing by their customers and offering a free replacement, repair service or compensation, Apple instead misled people by concealing a tool in software updates that slowed their devices by up to 58 percent," said Gutmann.

"I'm launching this case so that millions of iPhone users across the UK will receive redress for the harm suffered by Apple's actions".

Apple apologised at the time and said it would replace batteries at a cut price and would allow users to turn off the power management tool manually.

It has faced legal action in several countries over the issue and agreed to pay up to $500 million (roughly Rs. 3,903 crore) to owners of older models in the United States in 2020.

French authorities fined the group EUR 25 million (roughly Rs. 205 crore) in the same year for failing to warn that updates could slow down older models.

The claim seeks compensation for owners of the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, and iPhone X models.


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Display 4.70-inch
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  • Large and awkward to use
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Display 5.50-inch
Processor Apple A8
Front Camera 1.2-megapixel
Rear Camera 8-megapixel
RAM 1GB
Storage 16GB
Battery Capacity 2915mAh
OS iOS 8.0
Resolution 1080x1920 pixels
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  • Touch ID is too fast!
  • 16GB storage in base variant
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Display 4.70-inch
Processor Apple A9
Front Camera 5-megapixel
Rear Camera 12-megapixel
RAM 2GB
Storage 16GB
Battery Capacity 1715mAh
OS iOS 9
Resolution 750x1334 pixels
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  • Software
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  • Value for Money
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  • Fantastic performance
  • 3D Touch enables new UI paradigms
  • Great camera including brilliant front flash
  • Good battery life
  • Bad
  • Ungainly
  • Touch ID is too fast!
  • 16GB storage in base variant
  • Expensive
  • More big-screen software features would be welcome
Display 5.50-inch
Processor Apple A9
Front Camera 5-megapixel
Rear Camera 12-megapixel
RAM 2GB
Storage 16GB
Battery Capacity 2750mAh
OS iOS 9
Resolution 1080x1920 pixels
  • REVIEW
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  • Value for Money
  • Good
  • Best-in-class performance
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Display 4.70-inch
Processor Apple A10 Fusion
Front Camera 7-megapixel
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RAM 2GB
Storage 32GB
Battery Capacity 1960mAh
OS iOS 10
Resolution 750x1334 pixels
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  • Value for Money
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  • Great performance
  • Dual camera
  • Excellent battery life
  • Improved cameras
  • iOS 10, timely updates
  • Bad
  • Low light camera performance not best in class
  • Expensive
  • Ungainly
Display 5.50-inch
Processor Apple A10 Fusion
Front Camera 7-megapixel
Rear Camera 12-megapixel
RAM 3GB
Storage 32GB
Battery Capacity 2900mAh
OS iOS 10
Resolution 1080x1920 pixels
  • REVIEW
  • KEY SPECS
  • NEWS
  • Variants
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Insane performance
  • Vastly improved cameras
  • Wireless charging
  • Assured, timely software updates
  • Bad
  • Same old design
  • First party apps not great in India
  • Fast charger not bundled
Display 4.70-inch
Processor Apple A11 Bionic
Front Camera 7-megapixel
Rear Camera 12-megapixel
RAM 2GB
Storage 64GB
Battery Capacity 1821mAh
OS iOS 11
Resolution 750x1334 pixels
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  • NEWS
  • Variants
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Insane performance
  • Vastly improved cameras
  • Portrait Mode is great
  • Wireless charging
  • Assured, timely software updates
  • Bad
  • Same old design, ungainly
  • First party apps not great in India
  • Fast charger not bundled
Display 5.50-inch
Processor Apple A11 Bionic
Front Camera 7-megapixel
Rear Camera 12-megapixel
RAM 3GB
Storage 64GB
Battery Capacity 2691mAh
OS iOS 11
Resolution 1080x1920 pixels
  • REVIEW
  • KEY SPECS
  • NEWS
  • Variants
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning design and display
  • Great cameras
  • Wireless charging
  • Assured, timely software updates
  • Bad
  • Costs a small fortune
  • First party apps not great in India
  • Fast charger not bundled
Display 5.80-inch
Processor Apple A11 Bionic
Front Camera 7-megapixel
Rear Camera 12-megapixel + 12-megapixel
RAM 3GB
Storage 64GB
Battery Capacity 2716mAh
OS iOS 11
Resolution 1125x2436 pixels
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