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Blackberry services partially restored after second outage

Blackberry services partially restored after second outage

By Associated Press | Updated: 6 June 2012 18:49 IST

Highlights

In India, many BlackBerry users complained that mail and the messenger service were dead once again.

After the second outage in two days, Blackberry services were partially restored for Indian customers at 10 PM IST. While the messenger services are still not functional, key BlackBerry enterprise services have been restored.

Previously BlackBerry users across Europe, the Middle East and Africa were hit with service disruptions to their smartphones for a second day after an unexplained glitch cut off Internet and messaging services for large numbers of users around the world.

In India, many BlackBerry users complained that mail and the messenger service were dead once again. Airtel sent this message via sms to its users: "You may again be experiencing intermittent issues while using Blackberry services. BlackBerry service provider, RIM, is working on the issue and it is likely to be restored in the next 4 hours. We regret the inconvenience caused." India is reported to have 1.2 million BlackBerry users.

Research in Motion Ltd., which makes BlackBerry devices, said Tuesday morning that services were operating normally and the issue responsible for delays in subscriber services a day earlier had been resolved. But Blackberry's popular messaging service was not fully operational in Europe, with users reporting issues sending and receiving messages.

In Britain, Vodafone UK told customers via Twitter that service was not fully restored. T-Mobile UK blamed "a European-wide outage on the BlackBerry network" which it said was affecting all mobile operators.

Etisalat, in the United Arab Emirates, apologized for "the further interruption" to Blackberry services, "once again due to RIM problems."

Kenya's Safaricom Ltd. said on Twitter that its Blackberry customers were experiencing a "technical fault" and apologized for any inconvenience.

Angry smartphone users also used Twitter to vent frustration with the company and bemoan the loss of their messaging capabilities, questioning why the company took so long to restore services.

A spokeswoman for BlackBerry said she was not immediately able to comment.

While the outage is effecting a large number of India's 1.2 million BlackBerry users, it should be noted that the outage is not effecting all BlackBerry users.

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